Businesses have recognized that breaking down silos is crucial to delivering a great customer experience. Connect your agents to subject matter experts with only contact center that is powered by an 8-time Gartner Leader for unified communications as a service, worldwide.
Simplify access to information and expand real-time assistance with the most integrated UCaaS and CCaaS platform.
Eliminate toggling between systems with centralized administration and full-spectrum views and analytics.
Extract meaningful insights through speech and customer experience analytics and grow your team with prescriptive and effective coaching.
8x8 has over 30 years of experience in the CCaaS and UCaaS industry to help organizations prepare for unpredictable business challenges. As the only provider that offers a single solution for contact center and unified communications, 8x8 customers are empowered with features unique to our platform such as:
The 8x8 Contact Center solution fits all business sizes. All plans include our built-in CRM lite to provide a customer repository for businesses that are in need of a one. 8x8 also offers out-of-the-box and custom integrations with CRM providers to better assist businesses looking to meet customer needs and preferences.
In these times of uncertainty, 8x8 offers stability and scalability. There are 11 global support locations in all time zones and development teams spread across 12 countries over 5 continents. Additionally 8x8 owns the entire tech stack, keeping businesses safe from the challenges that come with relying on third-party partnerships.
