Cloud Contact Center
See why 2 million users trust 8x8 worldwidelink to this section
Make every agent a field expert
Businesses have recognized that breaking down silos is crucial to delivering a great customer experience. Connect your agents to subject matter experts with only contact center that is powered by an 8-time Gartner Leader for unified communications as a service, worldwide.
End-to-End Features in a Single Contact Center Solution
Agent & Employee Collaboration
Simplify access to information and expand real-time assistance with the most integrated UCaaS and CCaaS platform.
All-in-One Platform
Eliminate toggling between systems with centralized administration and full-spectrum views and analytics.
Best-in-Class Quality Management
Extract meaningful insights through speech and customer experience analytics and grow your team with prescriptive and effective coaching.
More than just a Contact Center.link to this section
Get ready for anything with one platform
8x8 has over 30 years of experience in the CCaaS and UCaaS industry to help organizations prepare for unpredictable business challenges. As the only provider that offers a single solution for contact center and unified communications, 8x8 customers are empowered with features unique to our platform such as:
- Centralized administration to reduce time and effort for admins
- Connect agents with SMEs without leaving the platform
- Holistic reporting and robust back-to-front office analytics
Set for success with CRM and integrations
The 8x8 Contact Center solution fits all business sizes. All plans include our built-in CRM lite to provide a customer repository for businesses that are in need of a one. 8x8 also offers out-of-the-box and custom integrations with CRM providers to better assist businesses looking to meet customer needs and preferences.
- Included native CRM
- 3rd party CRM: Salesforce, Microsoft Dynamics, Zendesk, and more
- Custom CRM integrations support
Feel confident in your contact center
In these times of uncertainty, 8x8 offers stability and scalability. There are 11 global support locations in all time zones and development teams spread across 12 countries over 5 continents. Additionally 8x8 owns the entire tech stack, keeping businesses safe from the challenges that come with relying on third-party partnerships.
- Global support in all time zones & development teams in 5 continents
- Patented geo-routing solution that ensures consistent voice quality over inconsistent networks
- Professional Services including training & support
Stay Informed in Your Search
Download the Gartner Magic Quadrant for Contact Center as a Service report to see how 8x8 stacks up against other leading providers in this industry
Read story