8x8 vs. Zoom
The gap between 8x8 and Zoom is more than just product features—it's about readiness, reliability, and trust. Where Zoom is still building its enterprise capabilities, 8x8 offers a complete communications platform that’s already proven across industries, regions, and scale.
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| Third-party Validation | ||
| Recognized in the Gartner®️ UCaaS Magic Quadrant™ | 14 years in a row | Only 6 years |
| Recognized in the Forrester UCaaS & CCaaS Wave™ reports | Strong performer in 2025 UCaaS and CCaaS reports | Not included in CCaaS Wave |
| Global Public Sector CCaaS Solutions Customer Value Leadership Award - Frost & Sullivan®️ | 2024 | N/A |
| Admin Accolades | 2024 NY Design Awards - Silver | N/A |
| Microsoft Teams® Integrations | ||
| Teams – Certified Contact Center | Solution Certified for Microsoft Teams | Not Certified |
| Teams – Certified for Teams Phone | 8x8 Operator Connect for Microsoft Teams | Not Certified |
| Global Service Availability | ||
| Full PSTN Replacement | 55+ Countries | <50 Countries |
| Unified Platform | Single Platform for UC & CC and CPaaS | Nascent contact center, no CPaaS. |
| Unified Service Level Agreement | Unified, financially backed, platform-wide 99.999% uptime | Not unified across products. Not financially backed - unless negotiated into contract on case-by-case basis for a premium. Offers 'up to' 99.999% uptime on voice SLAs, but specifics may vary. No publicized uptime SLA for contact center. |
8x8 Recognized in The Forrester Wave™: Unified-Communications-As-A-Service Platforms, Q3 2025
Zoom’s product portfolio is expanding—but still disconnected and maturing. In contrast, 8x8 offers a proven, fully integrated experience across unified communications, contact center, and CPaaS, built on one platform, with one SLA, from one provider. That means less hassle for IT, faster onboarding for users, and a communications stack built for what’s next.
8x8 guarantees 99.999% uptime SLA across unified communications and contact center. Unlike Zoom’s confusing SLAs, you get one consistent promise—less risk, more peace of mind.
8x8 makes it easy for lean IT teams to deploy, manage, and scale communications.
Connect your teams in 55+ countries with 8x8’s native PSTN coverage—more than Zoom. One provider, global coverage.
Only 8x8 delivers certified Teams solutions for both voice and contact center. No workarounds, no compromises— just a native, seamless experience.
After looking at options from RingCentral, Zoom, and 8x8, Sunrider International chose 8x8.
“With 8x8, our monthly fees are about ⅙ the cost of the old system in the U.S., and roughly ¼ the cost abroad.”
Gareth HooperChief Information Officer
Sunrider International
First United evaluated multiple vendors, including RingCentral, Zoom, and Nextiva.
“We did an evaluation of four or five platforms, and 8x8 came out on top." The decision ultimately came down to flexibility, a Microsoft Teams-certified contact center solution, and outstanding support from 8x8’s advisors.”
AJ TaskerVice President and Managing Director of Operations
First United Bank & Trust
Ariston USA looked at a few different options, including 8x8, RingCentral, and Vonage.
“We felt like we’d get a better feature package with 8x8 and also 8x8 was more cost-effective, particularly with regards to set up and onboarding services.”
Jason AlpertSenior Warranty Manager, Water Heating, Ariston USA
