8x8 vs. Zoom
When it comes to unified collaboration, it’s about more than just video conferencing. It’s about enabling businesses to collaborate in the most efficient and effective way possible, allowing them to stay nimble and operate their businesses from anywhere, using any device.
It also means entrusting your mission critical communications to a vendor that has the experience and reputation of delivering communications and collaboration services to over 1 million subscribers in over 160 countries worldwide.
Here are some key reasons 8x8 is a better choice over Zoom.
Security and transparency
The FTC’s recent settlement with Zoom highlighted the need for government oversight and corrective action for Zoom’s continued security lapses , including lack of transparency on its implementation of security, misleading users on end to end encryption and access to meeting encryption keys and deliberately bypassing 3rd party security with their desktop application.
8x8 has an extensive set of security and compliance certifications that have met the stringent requirements of recognized government and independent security agencies. 8x8 meetings can be conducted using true end-to-end encryption, and all communications are guaranteed to be secured and encrypted.
Security and transparency
The FTC’s recent settlement with Zoom highlighted the need for government oversight and corrective action for Zoom’s continued security lapses , including lack of transparency on its implementation of security, misleading users on end to end encryption and access to meeting encryption keys and deliberately bypassing 3rd party security with their desktop application.
8x8 has an extensive set of security and compliance certifications that have met the stringent requirements of recognized government and independent security agencies. 8x8 meetings can be conducted using true end-to-end encryption, and all communications are guaranteed to be secured and encrypted.
More for less
Zoom’s plans can start to add up to get all the features your business needs, especially when you add on other communications features such as Zoom Phone and chat. The $25 per month fee ($300 a year) for all 3 includes international dialing plans for a limited number of countries and no toll free numbers, for example, and native SMS support is in beta only.
Dealing with one vendor for all of your unified collaboration needs will substantially reduce your total cost of ownership. With 8x8 X Series, you can get all of the above and more, including enhanced routing, comprehensive analytics and contact center. 8x8 X Series has numerous service plans so that you can pick the right one for your business.
And because you can mix and match plans on a per user basis, you only pay for what you need, so you can get all your services at a lower cost per month while only having to deal with a single vendor
More for less
Zoom’s plans can start to add up to get all the features your business needs, especially when you add on other communications features such as Zoom Phone and chat. The $25 per month fee ($300 a year) for all 3 includes international dialing plans for a limited number of countries and no toll free numbers, for example, and native SMS support is in beta only.
Dealing with one vendor for all of your unified collaboration needs will substantially reduce your total cost of ownership. With 8x8 X Series, you can get all of the above and more, including enhanced routing, comprehensive analytics and contact center. 8x8 X Series has numerous service plans so that you can pick the right one for your business.
And because you can mix and match plans on a per user basis, you only pay for what you need, so you can get all your services at a lower cost per month while only having to deal with a single vendor
Global reach
When selecting a unified collaboration vendor, internationalization and global reach are key to expanding and operating your business in multiple countries.
While Zoom has a global presence, it’s actual reach is limited in some key areas. For example, Zoom Phone only offers unlimited international calling plans in up to 18 countries and offers a complicated and expensive bring your own carrier solution to enable PSTN voice in most countries.
8x8’s extensive global network of hybrid public and private cloud points of presence provides your business with a single vendor for all . 8x8’s patented Global ReachTM technology ensures that regardless of where you are that you are connected to the closest local point of presence to ensure the highest audio and video quality, while making your dialable number accessible from anywhere.
8x8 offers PSTN replacement service in 42 countries, unlimited long distance calling plans in 47 countries, local and toll free numbers in over 120 countries backed by one of the industry’s best service level and service quality guarantees.
Global reach
When selecting a unified collaboration vendor, internationalization and global reach are key to expanding and operating your business in multiple countries.
While Zoom has a global presence, it’s actual reach is limited in some key areas. For example, Zoom Phone only offers unlimited international calling plans in up to 18 countries and offers a complicated and expensive bring your own carrier solution to enable PSTN voice in most countries.
8x8’s extensive global network of hybrid public and private cloud points of presence provides your business with a single vendor for all . 8x8’s patented Global ReachTM technology ensures that regardless of where you are that you are connected to the closest local point of presence to ensure the highest audio and video quality, while making your dialable number accessible from anywhere.
8x8 offers PSTN replacement service in 42 countries, unlimited long distance calling plans in 47 countries, local and toll free numbers in over 120 countries backed by one of the industry’s best service level and service quality guarantees.
Features that count
A fully featured collaboration provider equips your business with a professional business identity that you can take with you wherever you go.
That means much more than just offering meetings, phone and chat. It means natively providing the core features a business needs to collaborate effectively both amongst its employees as well as with its customers.
For example, while Zoom is only in beta with its own SMS solution, 8x8 has been offering SMS and MMS natively for years using the same business number so that your business can handle calls and messages simultaneously, all for one lower price.
Zoom also does not natively offer advanced capabilities such as omnichannel contact center support, speech analytics and sentiment analysis, advanced AI and automation and comprehensive actionable insights through analytics meaning you’ll need to use another vendor or perhaps more than one if your business needs any of these.
8x8 Express and 8x8 X Series both natively offer core unified collaboration features and advanced collaboration capabilities such as contact center providing your business with everything it needs to build and promote a professional identity to your customers while allowing your employees to collaborate from anywhere, all at a significantly lower total cost of ownership
Features that count
A fully featured collaboration provider equips your business with a professional business identity that you can take with you wherever you go.
That means much more than just offering meetings, phone and chat. It means natively providing the core features a business needs to collaborate effectively both amongst its employees as well as with its customers.
For example, while Zoom is only in beta with its own SMS solution, 8x8 has been offering SMS and MMS natively for years using the same business number so that your business can handle calls and messages simultaneously, all for one lower price.
Zoom also does not natively offer advanced capabilities such as omnichannel contact center support, speech analytics and sentiment analysis, advanced AI and automation and comprehensive actionable insights through analytics meaning you’ll need to use another vendor or perhaps more than one if your business needs any of these.
8x8 Express and 8x8 X Series both natively offer core unified collaboration features and advanced collaboration capabilities such as contact center providing your business with everything it needs to build and promote a professional identity to your customers while allowing your employees to collaborate from anywhere, all at a significantly lower total cost of ownership
Business application integrations & APIs.
Unified collaboration solutions should have extensive business application integrations and APIs so that they become an integral part of any business application workflow. In many cases, a unified collaboration solution can integrate portions of its capabilities to complement an existing collaboration solution or to augment a business application.
With over 35 business application integrations, including a direct routing integration with Microsoft Teams, 8x8 has a far more extensive suite of business application integrations than Zoom and provides businesses with the flexibility to leverage their existing investments while adopting a best-in-class unified collaboration solution.
8x8’s unified collaboration solution also has an extensive set of APIs and embeddable apps that allow developers to embed 8x8’s unified collaboration capabilities into their own applications and business process workflows, allowing businesses to completely customize how they integrate 8x8’s extensive set of collaboration features.
Business application integrations & APIs.
Unified collaboration solutions should have extensive business application integrations and APIs so that they become an integral part of any business application workflow. In many cases, a unified collaboration solution can integrate portions of its capabilities to complement an existing collaboration solution or to augment a business application.
With over 35 business application integrations, including a direct routing integration with Microsoft Teams, 8x8 has a far more extensive suite of business application integrations than Zoom and provides businesses with the flexibility to leverage their existing investments while adopting a best-in-class unified collaboration solution.
8x8’s unified collaboration solution also has an extensive set of APIs and embeddable apps that allow developers to embed 8x8’s unified collaboration capabilities into their own applications and business process workflows, allowing businesses to completely customize how they integrate 8x8’s extensive set of collaboration features.
Reliable and resilient
Unified collaboration and communications are critical to your business and its ability to keep your employees connected while also being able to keep your business connected with your customers. That’s why it’s important that the vendor you choose not only provides guaranteed quality and service levels, but that they have a demonstrable record of maintaining that quality of service and uptime.
Zoom’s most recent outage has underscored renewed concerns over the reliability of their service and their ability to guarantee their promised uptime of 99.999% particularly as they continue to struggle to scale their service to meet demand. And while it’s true that the unprecedented volume brought on with the rapid move to remote working, the reality is that unified collaboration providers should be equipped to handle both planned as well as unplanned surges in capacity as well as unplanned events that can impact portions of any provider’s network (ex. a flood in a data center).
8x8’s Open Communications Platform was designed from the ground up to scale and meet surges in demand as well as unforeseen events that can impact portions of the global network. This is thanks to both the capabilities of the platform to scale dynamically and fail over instantly, as well as the world class team of individuals who constantly monitor and proactively adapt to changing conditions. Not only does this allow 8x8 to continuously deliver on its service and quality guarantees, it does so without compromising voice and video connectivity and quality. Which means your business can rest assured that regardless of what happens, you can continue to count on 8x8’s unified collaboration solution with any concern for interruptions of service or loss of quality.
Reliable and resilient
Unified collaboration and communications are critical to your business and its ability to keep your employees connected while also being able to keep your business connected with your customers. That’s why it’s important that the vendor you choose not only provides guaranteed quality and service levels, but that they have a demonstrable record of maintaining that quality of service and uptime.
Zoom’s most recent outage has underscored renewed concerns over the reliability of their service and their ability to guarantee their promised uptime of 99.999% particularly as they continue to struggle to scale their service to meet demand. And while it’s true that the unprecedented volume brought on with the rapid move to remote working, the reality is that unified collaboration providers should be equipped to handle both planned as well as unplanned surges in capacity as well as unplanned events that can impact portions of any provider’s network (ex. a flood in a data center).
8x8’s Open Communications Platform was designed from the ground up to scale and meet surges in demand as well as unforeseen events that can impact portions of the global network. This is thanks to both the capabilities of the platform to scale dynamically and fail over instantly, as well as the world class team of individuals who constantly monitor and proactively adapt to changing conditions. Not only does this allow 8x8 to continuously deliver on its service and quality guarantees, it does so without compromising voice and video connectivity and quality. Which means your business can rest assured that regardless of what happens, you can continue to count on 8x8’s unified collaboration solution with any concern for interruptions of service or loss of quality.
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