How Genesys doesn’t compare to 8x8.
Third-party Validation
Leader in the Gartner®️ UCaaS Magic Quadrant™
Recognized in the Gartner®️ CCaaS Magic Quadrant™ for a first-party Contact Center
Recognized in the Forrester UCaaS & CCaaS Wave™ reports
Global Public Sector CCaaS Solutions Customer Value Leadership Award - Frost & Sullivan®️
Admin Accolades
Microsoft Teams® Integrations
Teams – Certified Contact Center
Teams – Certified for Teams Phone
Global Service Availability
Full PSTN Replacement
Unified Platform
Unified Service Level Agreement
8x8 does what Genesys can’t. Everywhere it counts.
Five nines. Zero excuses.
8x8 guarantees 99.999% uptime across unified communications and contact center. Unlike Genesys’ weaker SLA (which allows for 10x more downtime), you get one consistent promise—less risk, more peace of mind.
Right sized for your team.
8x8 makes it easy for lean IT teams to deploy, manage, and scale communications.
Global reach without hassle.
Connect your teams in 55+ countries with 8x8’s native PSTN coverage—more than Genesys. One provider, global coverage.
Deeper Microsoft Teams integrations.
Only 8x8 delivers certified Teams solutions for both calling and contact center. No workarounds, no compromises— just a native, seamless experience.
Recommended by leading industry experts.
Recommended by leading industry experts.
Recommended by leading industry experts.
Recommended by leading industry experts.
These organizations didn’t settle. Why should you?
For over a decade, First United relied on a Genesys solution, until they chose 8x8.
“We did an evaluation of four or five platforms, and 8x8 came out on top." The decision ultimately came down to flexibility, a Microsoft Teams-certified contact center solution, and outstanding support from 8x8’s advisors.”
AJ Tasker
Vice President and Managing Director of Operations
First United Bank & Trust
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Cape Air evaluated a number of solutions, but 8x8 stood out.
“What set 8x8 apart was the superior contact center, CRM integration, robust SLA, and easy phone experience—all on the same platform.”
Brett Stone
Senior Manager of Network Operations
Cape Air
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After evaluating several options, the Catholic Diocese of Maitland-Newcastle chose 8x8
“It’s just so much simpler. A lot of people don’t even know they’re using 8x8, because it integrates so simply into Microsoft Teams and our system.”
Fiona Hanson
Portfolio Manager
Catholic Diocese of Maitland-Newcastle
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Let’s power your CX ambitions, together.
