Putting it all together: Retail Vision Blueprint

Enable a personalized omnichannel experience with ability to track the customer journey across online, contact center and stores

Achieve first contact resolution using intelligent call routing, aligning activity with capacity and purpose

Increase agent productivity using quality management for performance metrics, targeted coaching and teaming

Accelerate agent responsiveness through CRM integration for a single view of the customer

Instantly respond to unique customer requests with shared insight/real-time collaboration across organization

Maximize promotion impact using analytics to align sales coverage with store activity

Optimize in-store experience with activity

Increase responsiveness with instant intra-store communications

Drive omnichannel experience with instant contact center communication

Increase associate productivity

Enable instant collaboration across associates using messaging for instant response to unique customer requests

Use call activity to align inventory with activity across stores and online

Learn more about retail communications solutions and how you can increase operational efficiencies and enhance the customer experience. 

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