For the Store Associate
The Store Associate service plan includes:
| Capability | Description |
| Unlimited Calling plan (US and Canada) | Call freely to the United States and Canada without additional long distance charges, excluding mobile, special and premium numbers. |
| Phone Number | Phone Number: Utilize a dedicated DID (direct inward dialing) number for each extension. |
| Virtual Extension | Virtual Extension: Increase flexibility using a virtual number not associated with a physical hard phone or soft phone to route incoming calls to voicemail, an Auto Attendant, an internal extension, or an external phone number. |
| High Definition Voice | Ensure crisp connectivity leveraging a guaranteed voice quality score. |
| Secure Voice | Protect calls from eavesdropping with TLS/SRTP secure voice encryption. |
| Mobile & Desktop Applications | Add the capability to allow employees to work with any device, from anywhere, at anytime. |
| Auto Attendant | Direct callers to the desired individual or department without the need for an operator. |
| Hunt/Ring Groups | Distribute calls within specific departments by having all the phones in a group ring at once or set up a “round robin” approach where the extensions in the group ring in a specific order until the call is answered. |
| Call Queues | Place callers in a queue or line in the order received until the next agent becomes available, allowing you to serve your customers promptly, courteously, and efficiently. |
| Instant Messaging | Send individual or team messages to instantly chat with coworkers and customers. |
| Presence | Allow coworkers to share their availability across the organization. |
| Voicemail | Listen to recordings from your desk phone, computer or mobile device. |
| Call Recording | Record incoming and outgoing calls, play them back, download, or delete them. |
| Single Sign On | Login automatically using an existing corporate credential application. |
Learn more about retail communications solutions and how you can increase operational efficiencies and enhance the customer experience.