Top Recruiting Tools Start With Communication
Businesses of all sizes can gain a competitive edge by improving how their employees communicate, collaborate, and manage tasks. When employees miss calls, the time required to answer a customer's questions drags out, which increases the cost of doing business. Lost sales, upset customers, and inefficient work practices can result from poor communication management.
While new technologies are enabling better forms of communication in ways that can benefit all departments, human resources stand to gain the most. No matter the size of your organization, HR and recruitment activities lean heavily on communication. Between placing and receiving candidate phone calls and managing the interview process, HR departments can become overwhelmed and inefficient without the right recruiting tools. Here's how recruitment tools can help your business.
VoIP Helps Businesses Manage Communications
Voice over internet protocol (VoIP) is the technology behind internet phone calls. With VoIP, telephone calls are routed over a network rather than through analog phone lines or cellular networks. Beyond the basic ability to make and receive voice calls, VoIP offers much more in the way of providing unified communications. With many solutions for differing needs, VoIP systems can manage calls, accommodate remote workers, and ensure team reachability at crucial moments.
Because of the potentially high volume of communications in the recruitment process, it is standard practice for HR departments to use various technological tools for managing their operations. A large enterprise may use Applicant Tracking Systems (ATS), which function like Customer Relationship Management (CRM) solutions. An ATS is highly effective in maintaining information on job candidates and the application review process, all in one place.
Additional recruitment tools include data analytics and collaboration platforms such as Slack, GSuite, and Microsoft Outlook 365. Like all technology tools, these systems are only useful if appropriately implemented for your business. The HR department of the future will leverage these tools to help retain better employees and to increase the efficiency of their hiring process.
VoIP as Recruitment Tool Foundation
With the right tools, organizations can increase efficiencies in areas such as fielding candidate calls and coordinating selection processes. VoIP is the foundational technology for a host of communication methods that can speed up recruitment while ensuring the best candidates are selected and retained. Conference calls, including video conferencing, can help assemble a recruitment team, no matter where the individual team members work. Initial video call interviews are a growing trend as well, allowing companies and candidates to better determine if there is a mutually good fit.
When VoIP integrates with ATS and CRM, businesses can avoid duplicate questions and remain more informed about a candidate's strengths and background, meaning no more thumbing through paper resumes.
Business Communication Solutions for Recruitment
8x8's agile unified communication solutions can help fuel efficient recruitment practices. Businesses need to streamline their communications to avoid wasted efforts, but they also must embrace new work practices that can stress old systems. Mobility and remote work are two drastically new ways of doing business. Virtual office systems, such as the 8x8’s Call Center and Distributed Workforce solutions help structure interviews and meetings about job candidates right away, without the need to find times when key players are all physically present. These recruiting tools speed up timeframes, allowing more meaningful discussion and deliberation, and less schedule juggling.
The sheer potential volume of calls that can bombard an HR department significantly reduces productivity. Calls out to candidates for interview scheduling and other stages of the application process are other sources of inefficiency. With VoIP at the center of communications infrastructure, scheduling and tracking calls, ensuring availability for when calls arrive, managing applicant data, and enabling innovative interview processes are all easy.
Looking to the Future of Recruitment Tools
What do the future changes in HR departments and the job application process look like? Some employers have already embraced mobile apps and other game-like interfaces for job applicants. Will Big Data trends lead to machine learning and artificial intelligence having seats at the interview table? No one knows the future for sure, but VoIP systems already have the capability to managed and bolster these innovations.
At 8x8, we've been employing cloud technologies and CRM integration as recruiting tools for HR departments to improve their operations for years. VoIP is more than a way to make a phone call — it revolutionizes communication as one central information hub.
The right technology makes all the difference when it comes to recruiting and retaining key talent. Streamline your recruitment process with 8x8 and focus on growing your recruitment business. Call 1-866-879-8647 or fill out our online form to request a no-obligation quote from an 8x8 Product Specialist.