5 Ways Outsourcing Can Benefit Your Business

Outsourcing certain tasks within your company can save you a tremendous amount of time and give you the freedom to turn your attention to more important things, like your clients.

With the right solutions and provider, you can be confident that outsourcing truly will provide the benefits that so many other companies are already taking advantage of. Understanding what outsourcing is and how it can benefit your business can help you make an informed decision about whether outsourcing is right for you – and if so, what kind of solutions exist.

What Is Outsourcing?

Outsourcing means hiring someone outside your company to perform certain tasks that you would normally be handling in-house. Companies outsource all kinds of things, such as customer service, manufacturing, and back-office help.

Outsourcing is usually done to help cut labor costs and by outsourcing, businesses can avoid typical expenses associated with equipment, overhead, and technology.

Customer Service Outsourcing

Customer service can be outsourced to call centers using modern business processing solutions powered by cloud-based software such as unified communications as a service (UCaaS) and contact center as a service (CCaaS).

CCaaS and UCaaS are essentially distribution models for software that allow your data to be accessed from any web browser or internet-enabled device. They are customer experience solutions designed to make the lives of both agents and customers easier. In addition, they enable virtual call centers, which, in turn, allows them to easily and cost-effectively manage multiple agents spread across multiple locations.

The same solutions allow call centers to achieve business continuity and customer service resiliency in the event of a natural disaster or network outage.

Benefits of Outsourcing

The benefits of outsourcing are plentiful for small and midsized businesses (SMBs).

1. Cost-Savings

Outsourcing can save your business money, depending on which parts of your business you choose to outsource. Most companies outsource what makes the most sense and what saves the most money. For example, many business owners outsource their IT services, manufacturing, back-office support, or customer service – or a combination of different processes.

Business owners use outsourcing to either save money and/or have more control over how their money is being spent (i.e., they want choices when it comes to pricing structure and service offerings). If you find a good company that can perform a task you don't want to handle in-house, hire them. Let someone else shoulder some of the responsibility so that you can focus on more important aspects of your business.

2. Renewed Focus on More Important Parts of the Business

If you're running every aspect of your business, you're spreading yourself too thin and not giving your best to the parts of the business that really need it. Outsourcing can help you delegate some of the responsibility to a trusted provider that can manage certain parts of your company without much supervision.

3. Flexibility and Scalability

Many business owners like the flexibility that outsourcing gives them because, with certain outsourcing solutions, you can scale as you grow. That means not purchasing costly equipment that you don't need or can't use. Outsourcing the right way gives your company the flexibility it needs, meaning you have options when it comes to pricing and service offerings.

4. Expertise

When you outsource certain tasks and bring in another company or provider, you get a certain level of expertise you wouldn't normally get. Outsourcing companies know what they're doing, and you will benefit from their years of experience. Outsourcing can help your company run more smoothly with the help of external experts.

5. Improved Efficiency

Because you're able to focus on more important aspects of your business when you outsource, individual and organizational efficiency improves. Generally, companies that do everything in-house have a lot more expenses, which are passed on to the customer. But if you outsource to the right providers and suppliers, you'll be able to save your company – and the customer – some money, giving you a competitive advantage over the competition.

Taking Advantage of Outsourcing

You don’t have to do everything yourself. Outsourcing certain parts of your business, like customer service, can take some of the pressure off your shoulders. Solutions like UCaaS and CCaaS have features like omnichannel capabilities, CRM integration, and workforce management, equipping you with the tools you need to outsource effectively and efficiently.

Your business has enough on its plate. Outsource what makes sense for your business, choose a world-class SaaS technology solution, and focus on what's important: your clients. Call 1-879-8647 or fill out an application form to request a no-obligation quote from an 8x8 product specialist.

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