Cloud Solutions for Manufacturing: A Digital Revolution
Nearly 70% of manufacturing enterprises from 17 countries are using cloud solutions for manufacturing to streamline business operations and facilitate communication among a large network of far-flung remote workers, contractors, and customers. Now, too, manufacturers’ global spending on cloud computing is expected to top $4 billion in 2018 – a 23% increase over the previous year.
Manufacturing operations of all sizes are taking their business communications to the cloud for its flexibility, accessibility, and ability to support communication among remote workers, customers, suppliers, independent contractors, and other third-party partners. 8x8’s cloud-based contact center system and other communication tools offer manufacturing technology solutions for enterprises faced with the complexities of managing a global workforce and customer base.
Manufacturing and Cloud Computing
In years past, traditional in-house communication systems for connecting all the different entities involved in a manufacturing enterprise were able to handle the demands of largely local or regional operations. But in a constantly changing global marketplace, those solutions are falling short.
Today’s businesses stand at the center of a network that can span countries, time zones, and cultures, a network that can include individuals with different relationships to the company, including:
- On-premise employees
- Remote workers at other locations
- Independent contractors
- Business partners
- Support staff
Cloud platforms provide real-time connectivity among all these entities. Data in the cloud creates a centralized “truth” that anyone connected to the company can access at any time. That makes decision-making virtually instantaneous and collaboration possible among people living half a world away from each other.
How Cloud-Based Solutions Are Revolutionizing Manufacturing
Modern companies need fast responsiveness and instant availability of resources to stay competitive – and dedicated cloud computing platforms built with manufacturing businesses in mind can provide the tools to move products and information faster than ever before.
1. Unified Communications Provide Constant Connectivity
A comprehensive cloud platform allows businesses to unify communication in one centralized location so that anyone can draw from the same data at any time. That eliminates the need for widely disparate tools at different locations that need to be synced for people to share data and make decisions. Likewise, when there’s a change in company policy or there are amendments to a business or project plan, anyone related to the company can access the latest version immediately, wherever they happen to be.
Unifying communications for manufacturing can make collaboration easier, too. When data resides in the cloud, everyone working on a project can have access to all the tools and content they need to work collaboratively no matter where they are – or what time it is.
And with access to customer accounts stored in the cloud, staff can conduct transactions or respond to issues and questions virtually instantly from a cloud-based contact center – a solution that helps increase customer satisfaction and encourages engagement with the company’s brand.
2. Simplified Systems Streamline Communication
Centralizing communication and collaboration in the cloud can conserve a company’s IT resources, too. With a trusted, proven cloud-based platform, manufacturing enterprises can scale back their current IT operations, or allot those personnel and resources to other, more valuable projects. Moving a company’s communication and data management tasks to a cloud platform eliminates the need to maintain and upgrade aging phone systems and manage in-house computing systems that rely on local hardware and installed software.
With cloud-based data storage and connectivity, there’s no need for IT staff to expend time and resources on making different systems and tools work together, or on upgrading existing systems in order to work with users at distant locations. Data in the cloud can be accessed from all kinds of devices, with no additional modifications needed.
Vendors providing cloud-based IT solutions for manufacturing industry professionals are responsible for all upgrades and system maintenance, including security and installing new apps as needed.
3. Virtual Offices Keep Costs Low
A cloud-based “virtual office” can be an economical solution to all aspects of a manufacturing company’s communication needs, with benefits that include:
- Round-the-clock customer support
- Centralized management of all company-related roles
- Reduced costs for maintaining computers, phone lines, and data storage
- New, more productive roles for IT staff
- Reliable, constant connectivity with the newest digital tools
Transforming Manufacturing Through the Cloud
Cloud computing is transforming every aspect of today’s manufacturing. With reliable, economical manufacturing technology solutions for connectivity and collaboration, cloud platforms help manufacturers in all areas innovate, save money, and stay competitive.
As a manufacturer, you need every cog in your machine to be as productive as possible. With 8x8's Virtual Contact Center, you get world-class technology and everything your domestic or international business needs without the need for multiple disparate systems. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 Product Specialist.