Global Healthcare Communications: Improving Healthcare Outcomes

Communication is at the heart of who we are as humans. The technologies we’ve developed to communicate more effectively have been instrumental in increasing both our lifespans and the quality of life we experience.

This is especially true when it comes to healthcare and its reliance on global healthcare communications.

Today, global healthcare is a coordinated effort across disparate teams. It’s a complex and knowledge-intensive process, whose goal is not just to produce favorable patient outcomes, but also to further public health goals for society at large.

The Importance of Global Healthcare Communications Technology

For global healthcare communications to be efficient, it relies on platforms and protocols designed to coordinate and structure this vast body of health information. It’s not any single technology or platform. Rather, a constellation of interconnected technologies.

In combination, these technologies have the potential to solve three crucial healthcare communications challenges.

1. Knowledge Exchange Between Practitioners

Healthcare is a truly international effort, and it includes both established and prosperous healthcare markets as well as emerging economies and marginalized societies.

“Treatment silos” are eroding. Quality treatment now draws from a proliferation of specialties, all of which work in concert to provide a comprehensive approach to healthcare. Global healthcare communications are designed to foster this synergistic approach to healthcare, allowing smooth flow of knowledge across a host of treatment and care providers.

2. Remote Patient/Healthcare Provider Relationships

We’re also living in an increasingly fragmented world. Geographical catchment areas for treatment no longer make sense, and a patient’s treatment need no longer be confined to care providers to whom they have easy physical access.

Global healthcare communications are the infrastructure through which patients can access healthcare providers from anywhere in the world. Secure cloud-based communication between patients and doctors via email and video conferencing, for example, allow patients with mobility issues to keep communication lines open with their healthcare team.

3. A Respect for the Ethical and Legal Healthcare Framework

Healthcare is also a heavily regulated sector. Communication in healthcare is built around ethical and legal requirements to respect privacy and give patients the right to choose who accesses their data.

Global healthcare communications infrastructure is designed to fully comply with these requirements, offering patients and treatment providers a peace of mind that their communication is handled ethically.

Global Healthcare Communications: Key Components

Global communication in healthcare has many moving parts, but it can be broken down into three main areas.

1. Enhanced Phone Services

Phone technology wasn’t initially designed to be international in nature. Nor was it built with communication security in mind. New systems, such as 8x8’s cloud-based phone service, are designed to overcome these limitations.

VoIP (Voice over Internet Protocol) services are free of outmoded phone technology and can efficiently bring different groups of care providers together. They’re much cheaper than conventional phone systems and can work seamlessly with different cell phone brands and makes.

Crucially, cloud-based phone services operating in the healthcare space are required to be fully HIPAA-compliant, meaning you can communicate confidently in the knowledge that sensitive treatment data is encrypted and safe.

2. Unified Communications

With the opportunity for greatly improved healthcare comes a big problem: complexity. 

The World Health Organization estimates that administrative errors are responsible for up to 50% of medical errors in primary care. With over 300 million patient handovers occurring each year in the U.S., the chances of miscommunication across multiple platforms resulting in case mismanagement are extremely high.

Global healthcare communications systems are designed to systematize health communications, creating a unified, secure platform for sharing knowledge. For example, 8x8 incorporates phone services, collaboration platforms, virtual meetings, and contact center solutions into one unified communications platform.

3. Cloud-Based Customer Relationship Management (CRM)

Cloud storage of patient data is vital for coordinated healthcare to happen across a large and dispersed network of treatment providers.

However, meeting rigorous privacy and security standards of care is a huge challenge and can only be met by a company with specialized health data management infrastructure. 8x8’s CRM integration is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). It securely combines information from multiple sources into one comprehensive solution.

Delivering Quality Healthcare Services Through Cloud Communications

As little as 20 years ago, health services were thought of and administered as discrete silos. Much has changed. Healthcare today is a complex web of overlapping services and specialties.

The smooth functioning of global healthcare services is entirely dependent on a reliable communications infrastructure. 8x8’s global healthcare communications technologies are designed to provide a reliable foundation from which to deliver quality healthcare services.

When it comes to healthcare, 8x8 provides reliable and compliant cloud solutions at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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