US Government Forms Processing: Security and Compliance
If you regularly process or submit US government forms, then fast and secure communication is probably at the top of your mind.
A lot of government agencies will regularly deal with sensitive information. This information needs to be securely stored and processed. If you're answering phone calls, any information that's shared also needs to be protected. This is a tall order if you're relying on older technology to do the job.
Learn about the various types of US government forms available, and how a secure unified communications solution can help to ensure a high level of security and compliance.
Types of Government Forms Available
Chances are, your government agency regularly processes a myriad of forms, whether internal requests or external form requests you need to process as a part of your job,
There is a myriad of different government forms available like:
- Tax forms
- Transportation request forms
- Currency transaction reports
- Financial aid forms
- Labor application forms
- Employment forms
- Immigration forms
- Military personnel forms
- Zoning and land use forms
Maintaining Government Communication and Compliance Standards
As a government agency you have strict compliance and communication standards you must adhere to. These standards extend across any form of communication, whether it's via phone, email, live chat, and even information included in physical and digital forms.
Chances are your internal practices are already compliant with security standards, such as FISMA and HIPAA. But, if you're using any communication software solutions, then you'll also need these to be fully compliant as well.
The 8x8 cloud communication platform is fully compliant with the Federal Communication Commission's Customer Proprietary Network Information regulations and guidelines. This exists to help protect any customer information that's shared over the network.
You'll also find security standards that are in complete alignment with the Federal Information Security Management Act (FISMA). This will allow you to get on with your work, instead of trying to maintain compliance surrounding every little thing you do. With a fully compliant communication solution behind you, you can quickly accomplish tasks while keeping sensitive data secure.
For government offices that deal with sensitive health information or health-related government forms, then maintaining HIPAA compliance will be incredibly important. With 8x8, HIPAA compliance is guaranteed. Any customer data that's shared or transmitted via phone, live chat, forms, messaging, or even video chat will be protected and secure.
What to Look for in a Secure UC Platform?
Unified communications platforms are becoming the norm across government agencies. A UC platform gives you the ability to centralize all of your communication efforts while ensuring you maintain information security and compliance.
However, not every UC solution will offer the same level of service. Here's what to look for when choosing a UC solution:
Reliability and Redundancy
There's no point in utilizing a UC system if you can't rely on the network. Look for a UC system that utilizes server redundancy, mirroring, and has multiple server locations. This will help to ensure that your cloud communication network is online when you need it the most.
Security and Compliance
Your cloud communication solution should be fully compliant with the latest HIPAA, FISMA, and any other regulations your organization must adhere to. To remain compliant your internal processes not only need to be compliant but so do the practices and policies of any third-party vendors you're using.
Having a scalable system is incredibly important. If you need to scale up your communication system at a moment's notice, then you'll need a solution that allows you to do just that. Since your UC system is cloud-based this should be easy to do. At most you'll need to order additional compatible headsets.
Support for Communication Methods
Finally, you'll need a UC system that supports the communication methods you're using throughout the workday. Depending on your organizational workflow you might rely on certain communication types more than others. For example, if 90 percent of your working day is spent taking calls and using email, then you'll want a system that easily integrates these two together. Other's may find that a system with a messaging focus provides more value.
No matter which US government forms you or your team process on a daily basis, you'll need to adhere to certain security and compliance standards. By utilizing a secure UC solution you can ensure compliance while streamlining workflows throughout your organization.
When it comes to security, 8x8 provides reliable and compliant cloud solutions at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out our online form to request a no-obligation quote from an 8x8 Product Specialist.