A Cloud Communication Platform Collection Agencies Can Trust
The concept of Debt has been entwined with the system of money and predates it to the days of barter system. However, the process of debt collection becomes increasingly complicated with the number of parties involved.
For companies or individuals who have lent money to a lot of people, keeping track of their monthly progress and change in variables must be recorded by editing each and every file tied to their name. This whole ordeal is very cumbersome, to say the least. However, with the advent of technology, we moved to electronic and digital methods to keep track of everything.
Debt collection agencies are the next level in Debt collection management as they do all the work for you in terms of collecting and managing the whole process. A Debt collection agency does much more than alerting a client about their impending payment. It involves functions like;
Advance notification: The client must be notified of an impending payment date so that they may plan their expenses and budget appropriately. The notification process can be done using the popular methods of communication like Email, text or call.
The due date notification: Even though the client has been sent a prior notification, the possibility of them forgetting about the date cannot be ruled out completely. This is why a debt collection agency calls or sends them a message on the day itself. Again, the communication includes all the popular methods like texts, emails, and direct calls.
Notification post due date: This involves sending out notifications to the clients stating that its past due date and failure to remit the amount further would result in a fine or possible suspension of the services.
Additional messages: Not every collection agency might use the same format. Hence, the number of messages or the type of messages may differ. Since modern debt collection agencies use debt collection software, many of these processes are automated and have certain templates that are used for these messages.
Debt Collections, however, have changed over the years and have managed to incorporate technology into their working in a way that is truly admirable.
Addressing Modern Communication Requirements with Cloud
However, the major problem that debt collection agencies face now is in regards to communication methods. Since modern agencies use several methods of communications, it’s hard to keep track of everything.
And the other downside is companies will have to use communication services from various companies at the same time.
However, cloud communication has revolutionized how we connect with each other as different methods of communications are now unified under one banner, the internet. This is why we see debt collection companies slowly shifting to cloud services.
With cloud services, companies to regularly use communication services gain a lot of advantages. Some of them include:
Automated calling: This feature enables Debt collection agencies to use automated messages during client calls. Labor costs and errors can be simultaneously lowered with such a feature.
Contact optimization: This feature allows the dialer to skip voicemails and directly connect with the clients. Hence, there is no time wasted with redundant contacts. Each call is tailored to return results.
Quick operation: Since the system arranges and structure contact automatically, the whole system can be set up very quickly.
Pay per use: Customer-oriented cloud commination services do not charge a fixed amount from the customer. The billing will be done per use. Hence you only pay for what you use.
Scalability: Cloud communication services are easily scalable. Therefore, you can get more out of your cloud communication service as you grow your business.
However, the question still remains as to which cloud service provider would offer all these services without fail, in essence, a complete package. As a debt collection agency, you would require the best cloud service provider who can tailor their services to your business’s size and scale.
8x8 provides reliable cloud communication services for your company that you can trust. We tick all the right boxes when it comes to features and never fails to deliver on your promises.
Your cloud provider and available features set directly affects your collection business' bottom line. Choose a superior cloud system and ensure that this effect is for the better. Fill out our online form today or call us at 1-866-879-8647 to request a no-obligation quote from an 8x8 Product Specialist.