Get to know some of ContactNow’s basic terms.
Login
Go to ContactNow’s login page. Enter the name of your Contact Center, which is provided by your company. Then enter your user name and password.
Navigation
The Navigation bar on the left side of the screen provides a quick way to explore ContactNow’s main features, including Dashboard, Agent, Analytics, Configuration, Data, and Status. Icons display based on the user’s permission levels. Hover over an icon to display a Tooltip, which shows the icon name and section content.
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