Select a course

Our comprehensive suite of courses combine instructor-led virtual classes with bonus eLearning modules and multi-day workshops. Fees vary. To see how many units you have, use our training units calculator side-by-side.

Foundational Administrator Courses

Virtual instructor-led course with hands-on activities and discussions.

Units per person: 8

Self-paced eLearning for admins with practice activities.

Units per person: 6

Virtual instructor-led course with hands-on activities and discussions.

Units per person: 12

Self-paced eLearning for admins with practice activities.

Units per person: 8

Intermediate Administrator Courses

Self-paced eLearning for anyone who needs reporting functions.

Units per person: 2

Self-paced eLearning for anyone who needs reporting functions.

Units per person: 2

Interactive, self-paced course to create a call flow in Intelligent IVR and route calls between CC and IIVR.

Units per person: 2

Self-paced eLearning for admins, managers, and supervisors.

Units per person: 2

Self-paced eLearning for admins with practice activities.

Units per person: 4

Advanced Administrator Courses

Virtual, instructor-led training with practice solving common problems.

Units per person: 15

Virtual, instructor-led training with practice solving common problems.

Units per person: 13

Virtual, instructor-led training focused on troubleshooting 8x8 solutions.

Units per person: 8

Virtual, instructor-led training with hands-on activities and discussions.

Units per person: 14

End User Courses

Licensed end user eLearning plus rollout tools for the project manager.

Instructor-led product demos for end users, delivered via web conference.

Units per session: 5

Classroom training for end users, delivered onsite.

Units per day: 28

Licensed end user eLearning plus rollout tools for the project manager.

Instructor-led product demos for end users, delivered via web conference.

Units per session: 5

Classroom training for agents and supervisors, delivered onsite.

Units per day: 28

Instructor led demos and training for supervisors with Contact Center Analytics.

Units per Session: 5

Instructor led Virtual Office Analytics remote training session and product demonstration.

Units Per Session: 5

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