All-in-One

8x8 Troubleshooting Methodology

Assess and architect an 8x8 UCaas and CCaaS solution focusing on the solution design and implementation process and methodology in this instructor-led course.

All-in-One

8x8 Troubleshooting Methodology

Assess and architect an 8x8 UCaas and CCaaS solution focusing on the solution design and implementation process and methodology in this instructor-led course.

All-in-One

8x8 Troubleshooting Methodology

Assess and architect an 8x8 UCaas and CCaaS solution focusing on the solution design and implementation process and methodology in this instructor-led course.

All-in-One

8x8 Troubleshooting Methodology

Assess and architect an 8x8 UCaas and CCaaS solution focusing on the solution design and implementation process and methodology in this instructor-led course.

Who should take this course?

Individuals responsible for providing Tier 1 support for Contact Center.

Course Overview

This course combines discussions and group activities with hands-on practice to give students the necessary knowledge and skills to perform Tier 1 support of an 8x8 UCaaS and CCaaS solution—focusing on the support process and methodology.

Course Outcomes

At the end of this course, students will be able to:

  • Recall the zone fault isolation process
  • Recall the troubleshooting methodology for Contact Center
  • Identify and troubleshoot common system configuration issues
  • Identify and resolve common user issues and questions
  • Escalate to 8x8 support as needed

Course Topics

  • UCaaS troubleshooting and Support Methodology
  • Call Quality
  • Contact Center Troubleshooting and Support Methodology
  • Common ConfigurationIssues
  • Common User Issues and Questions
  • Escalation Process

Recommended Prerequisite(s)

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