8x8 Contact Center

Multi-Channels

Perform common administrative tasks for email, chat and social channels in this self-paced course.

8x8 Contact Center

Multi-Channels

Perform common administrative tasks for email, chat and social channels in this self-paced course.

8x8 Contact Center

Multi-Channels

Perform common administrative tasks for email, chat and social channels in this self-paced course.

8x8 Contact Center

Multi-Channels

Perform common administrative tasks for email, chat and social channels in this self-paced course.

Who should take this course?

System administrators who will administer and configure 8x8 Contact Center solutions.

Course Overview

The Contact Center Multi-Channels self-paced, interactive course is a collection of three independent modules providing Contact Center administrators with the knowledge and skills necessary to perform common administrative tasks for email, chat and social channels. Trainees will have the opportunity to review completed configuration settings, followed by practice exercises which simulate tasks within the actual interface.

Course Outcomes

At the end of this course, students will be able to:

  • Create an email channel and queue, and assign users to the queue
  • Create an email script capable of routing incoming email transactions to an email queue
  • Create a chat channel and queue, and assign users to the queue
  • Create a chat script capable of routing incoming chat transactions to a chat queue
  • Create a social channel and queue, and assign users to the queue
  • Create a social script capable of routing inbound social transactions to a social queue

Course Topics

  • Email channel
  • Chat channel
  • Social channel

Recommended Prerequisite(s)

Frequently Asked Questions

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