Who should take this course?
System administrators who will administer and configure 8x8 Contact Center solutions.
The Contact Center Multi-Channels self-paced, interactive course is a collection of three independent modules providing Contact Center administrators with the knowledge and skills necessary to perform common administrative tasks for email, chat and social channels. Trainees will have the opportunity to review completed configuration settings, followed by practice exercises which simulate tasks within the actual interface.
At the end of this course, students will be able to:
- Create an email channel and queue, and assign users to the queue
- Create an email script capable of routing incoming email transactions to an email queue
- Create a chat channel and queue, and assign users to the queue
- Create a chat script capable of routing incoming chat transactions to a chat queue
- Create a social channel and queue, and assign users to the queue
- Create a social script capable of routing inbound social transactions to a social queue
- Email channel
- Chat channel
- Social channel
Frequently Asked Questions
I am new to 8x8. How do I get training?
The 8x8 University offers both fee-based training for end users and administrators, and free online training for selected products. If you wish to enroll in fee-based training and training was not included on your sales order, contact your sales representative or email firstname.lastname@example.org.
What is virtual, instructor-led training (VILT)?
VILT classes are led live by an 8x8 instructor and delivered virtually, via computer and audio connection.
What are the technical requirements to attend a virtual, instructor-led training class?
Participants need a computer, audio connection (headset), internet access, and the ability to connect to the web meeting.
How can I enroll in classes?
What is open enrollment?
An open enrollment class is open to participants regardless of their company affiliation.
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
No, all training is on a per-person/per-seat basis. If you have additional colleagues that need to attend, please work with your sales representative to purchase additional seats.
How long will access be available for courses purchased?
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.