How Do Unified Messaging Features Work?

Unified messaging and unified communications both enable workers to bring more of their messages together into a single mailbox or communications platform for future review. These two types of software work differently, however. In this article, you can read more about how unified messaging works and find out how unified communications can benefit your business and help you communicate better as an organization.

What Are Unified Messaging Features?

Unified messaging brings voicemails to a single, remote-accessible mailbox, often email. This can be fairly convenient for people who receive a lot of voicemail messages or have messages going to different mailboxes. One type of unified communications that has been in existence for a long period of time, unified messaging has a lot to offer to businesses that depend on voicemail messages.

While sometimes confused with unified communications, unified messaging largely applies to voicemail. Unified messaging is a type of unified communications, but unified communications itself encompasses more forms of communication such as phone service, text and video conferencing.

What Are Unified Communications Features?

Unified communications allow teams to communicate via a single platform, yet be able to access a variety of different features and keep all your messages within a single mailbox. For instance, voicemail, email and instant messages are kept together for each user so it's easier to keep track of communications with coworkers. This can help make large enterprises feel smaller and closer together.

The features of unified messaging platforms offer to enable organizations to be more productive and get more work done. For instance:

  • Video conferencing: Thanks to video conferencing, you can meet remotely and might even be able to replace some of your usual traveling for business.
  • Chat: Talk with your coworkers via chat.
  • Instant messaging and text: Text messaging within your UCaaS platform can send messages to coworkers or to outside devices.
  • Email: Keep your email within your communications platform and have access to the messages you've sent and received.
  • VoIP (Voice over Internet Protocol): Make phone calls out over the Internet to other VoIP subscribers and to users of other types of phone systems. VoIP can help your organization save on the cost of phone service—compared with legacy service costs, VoIP is often much lower per-minute.
  • One mailbox: Keep all of your messages together in a single mailbox so you can refer to it later. Regardless of the type of communications, unified messaging keeps it together.
  • Remote access: Access your messages remotely by logging in online into a single platform. Work from home, hire remote teams, or work from the road.
  • Transcriptions: Have your messages transcribed and copies sent over to your email address so you can conveniently read them later.
  • File sharing: Work on files together and provide access to other team members so everyone can comment and offer suggestions.
  • Cloud-hosted: With the cloud, the software is remotely hosted and companies don't need to use their own infrastructure.
  • Call reports and analytics: Having reports of your calls and messaging can help you track your communications and ensure you're getting the most from your collaborative tools.

Thanks to the collaborative features of unified communications, businesses can stay in touch and accomplish more.

How Does Unified Messaging Work?

Unified messaging collects together your voicemail from multiple accounts and makes it available remotely. In order to access remote messages, you'd usually need to log in to your email. Messages are transcribed and sent to the owner to review later.

Getting Started with Unified Messaging

Unified messaging can help your organization improve communications. Messages are taken from multiple voicemail accounts and brought to a single mailbox for review later. This is different from unified communications, which takes messages and communications from different types of communication and brings them together into one place—not just voicemail, but email, chat, text, and other communications together. Your VoIP vendor can help you get the right unified messaging platform to meet the needs of your business.

Your business needs every cog in your machine to be as productive as possible. With 8x8's Team Messaging System your business gets the unified messaging it needs without the need for multiple disparate systems. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

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