The Power of Unified Communications in Healthcare
Unified communications bring together powerful business phone systems that allow for collaboration and virtual meetings as well as contact center solutions in one secure, reliable communications suit.
By enabling communication via chat, web conferencing, text, video, and voice, healthcare workers can connect with each other and patients easily in any manner they chose. This support telemedicine regardless of where healthcare professionals are working: on location, remotely, across multiple locations, or even at home.
Document sharing allows for important medical information to be shared with those who need to know while maintaining compliance and industry standards.
Business Phone Services
Business phone services, tied into VoIP (Voice over Internet Protocol) systems allow communication in the office, medical facility, or while mobile. Availability indicators can track who is where and whether they can be connected immediately. Medical staff with existing mobile devices can be tied into one system that enables secure chat and secure phone calls between staff members or caregivers and patients.
Encrypted technology allows for compliance with HIPAA rules and protects the privacy of medical information.
Unified Communications in Healthcare
Unified Communications enables doctors, nurses, technicians, and other healthcare professionals to collaborate remotely. This enhanced telecommunications by connecting professionals to each other and the medical information they need. Staff can connect from anywhere at any time.
Cloud Contact Center
A cloud contact center improves patient experiences by making it easier to get in touch with the right person with the right answer. Medical workers will have access to the latest patient information and can track patient and caller history. It also allows for seamlessly moving between voice, email, web, and chat interactions as necessary.
Security And Compliance
For any healthcare provider, security and compliance are major concerns. Failing to safeguard patient medical information can lead to serious fines in addition to damage to your facility’s reputation.
We are regularly seeing attempts to hack into healthcare facilities to steal confidential health and medical data. On the dark web, medical records are among the hottest selling items. Using stolen identities and medical histories, crooks are able to obtain medical care and leave providers stuck with the bill.
It is critical to vigilantly monitor communication systems to protect sensitive patient data. In addition, HIPAA rules demand compliance with a rigid set of regulations and documentation. You want a Unified Communications provider that will live up these strict standards and document compliance. By obtaining this documentation, you can be assured that you will be protected against claims by HIPAA regulators for your unified communications systems.
Help for Staff, Executives and Clinicians
Unified communications give administrative staff the ability to communicate more efficiently with executives, patients, and clinicians.
Executives can reduce costs and potentially add new sources of revenue, such as telemedicine which can provide care to remote or under-served populations.
Doctors, Nurses, Technicians, and other medical professionals can more efficiently get access to the information they need and extend the standard of care. They can also connect more easily with colleagues.
It is not just about providing better patient care, although that is a big benefit. Unified Communications for the healthcare industry also saves significant money. Research shows that the healthcare industry in the United States loses in excess of $8.3 billion every year due to outdated communication tech. In fact, the average clinician wastes more than 45 minutes daily due to outdated systems. This leads to longer patient visit completion or discharge times and affects patient care and satisfaction.
Many facilities will cite HIPAA concerns as a barrier to adopting modern communication technologies such as personal mobile devices and smartphones. They also restrict electronic patient information except from specific workstations. All of this reduces the time available for quality patient care.
Unified communications eliminate many of the barriers that prevent efficiency.
Cloud Solutions for Communications in Healthcare
When it comes to healthcare, 8x8 provides reliable and compliant cloud solutions at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.