What Are the Benefits of Unified Messaging Services?
It is an inevitability that the total number of incoming messages in all forms—email, voice, text and so forth—will increase in volume as your business expands. This is great for the company because you will be connecting with more people and generating more conversion in the process. However, it can also become complex and time-consuming to manage, especially when collaboration is involved. This is one reason why more businesses are turning to unified messaging systems to help them better manage incoming traffic.
Unified Messaging Systems (or UMS) uses one single mailbox to get all your messages in one place. the benefit of such a system is that you don’t have to scour different mail IDs or inboxes to get your messages. You can find them all at a single point of access. The immediate benefit of such a system is the amount of time saved. However, the list of merit doesn’t end there.
Key Benefits of Unified Messaging
One mailbox for all: The unification of messages is done by using one mailbox to which all the messages would be received. Now, this might spark the question of whether this is a good idea because it may clutter everything, compounding the challenge of organization. This is where the unified messaging software shines, as it will perform the task of organization for you. You will find different messages neatly organized in the mailbox so that you can review them with ease.
Tailored mailboxes: Different employees may require different views on their communication data. The unified messaging platform can be tailored to suit the specific needs of each user, ensuring they see only the data relevant to their role. In this way, unified messaging promotes effective and productive lead management.
Remote availability: Unified Messaging software is extremely versatile. If you have the software on your laptop or mobile device, you can use the mailbox without even being at the office. Hence, employees can manage the work even while they are not available at their desk.
Multichannel support: This feature is one of the major reasons why unified messaging has such a wide customer base. Unified Messaging is compatible with modern as well as legacy messaging channels alike. This means that you can manage web messages, fax messages, and SMS through the same window. It makes the job of managing messaging very easy and saves a large amount of time in the process.
Team messaging: A business may have several internal teams who are tasked with managing different aspects of the business. Unified Messaging can be used to create groups in which participants can communicate with each other effortlessly. There is no requirement for additional software or a messaging service. It keeps everything simple and the underlying software will keep track of everything so that the members of the teams are always on the same page.
Business to business collaboration: Businesses today require ease of collaboration with vendors and partners on projects. This creates efficiency-gains and affords businesses access to a greater pool of talent. Unified communication can be used to facilitate an efficient business to business collaboration. This brings in teams from disparate businesses and provides them with a unified platform where they can share ideas and communicate easily and instantly.
Multi-software support: Even though legacy support is definitely a feature of unified messaging, the real emphasis is on providing a unified experience for modern communication software and instant messaging software. The list includes Skype, Hangouts, Slack, etc. Instead of going through each app one by one, unified messaging apps provide a single mailbox for all these apps for easy message management.
Multi-device support: The benefits of unified messaging aren’t all about its features, but also of its compatibility. Unified Messaging software is interoperable on both smartphones as well as computers. Hence you will have access to your messaging platform from anywhere, on any computing device.
Unified Messaging: The Modern Standard in All-In-One Communication Platforms
Unified messaging systems are a great way to streamline business communication. Unifying various messaging platforms into one is a complex task and relies on the expertise and infrastructure of a reliable service provider. The 8x8 unified messaging system is tailor-made to perform to the demands of modern businesses 24/7.
Your business needs every cog in your machine to be as productive as possible. With 8x8's Team Messaging System your business gets the unified messaging it needs without the need for multiple disparate systems. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.