Free IDC White Paper

8x8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach

By IDC analysts: Amy Lind, Rich Costello and Mary Wardley

Resources > White Papers > 8x8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach

Connecting your enterprise from the inside out

The landscape of enterprise communications has changed; organizations across industries and business segments increasingly recognize the impact of an integrated cloud communications, collaboration and contact center solution – from improved ROI to higher customer satisfaction and faster time to resolution.

IDC (International Data Corporation), a premier IT, telecommunications, and consumer tech market intelligence provider, finds that today’s most competitive businesses are rejecting siloed tools of the past and ushering in an integrated enterprise communications environment.

Download the IDC white paper to learn about:

  • The challenges of delivering superior experiences to empowered customers
  • How businesses can support richer interactions among employees and customers
  • A holistic view of real-time engagement across your entire enterprise
  • Key performance metrics for an integrated communications, collaboration and engagement platform

Get your copy today to learn about the third wave of intelligent enterprise communications.

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