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Top Contact Centre Issues and Opportunities

View  the top findings from Strategic Contact’s benchmarking survey of current challenges and forward-looking priorities.

 

Resources > Infographics > Top Contact Centre Issues and Opportunities

Contact Centre Benchmarking Survey

Call centre consulting firm, Strategic Contact, surveyed contact centre leaders, corporate executives, support analysts, and supervisors across diverse industries to compile a benchmarking survey of current challenges and forward-looking priorities. Check out their findings in this infographic below. Or view it as a full-size PDF.

 

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