The New Age
Contact Centre is here...

Call & Contact Centre Expo 2020

18-19 March,2020
ExCel, London

Join us at stand #1530

The need for increased efficiency, deeper insights and superior customer satisfaction are top priorities for contact centres. Changing client needs and evolving buying habits driving the demand for omnichannel customer engagement models, and AI-based technology is a vital ingredient in shaping the contact centres of the future.

This year, we will be hosting a number of informative sessions to educate, inform and inspire show attendees.
to attend and visit us at stand #1530.

Keynote: Client engagement rules are changing … will they make or break you in 2020?

Wednesday, March 18 | Keynote Theatre 11.00 – 11:30


Samuel Wilson, Chief Customer Officer, Managing Director of EMEA 

Today consumers expect more from the brands they shop with than ever before. What used to be acceptable and satisfactory is no longer enough. Customers are not only demanding quality products and services, but now control the way they want to be engaged with. 

With the rules and channels of customer engagement rapidly changing, 8x8’s Chief Customer Officer, Samuel Wilson, explores the art of the possible when it comes to delivering an exceptional customer service. He shares his advice on how to successfully navigate these new dynamics and why it’s is vital in acquiring and retaining customers in 2020 and beyond.

Seminar Sessions

Breaking down silos and improving collaboration to wow customers, enhance productivity and drive revenue.

Wed 18 Mar, 14.45 - 15:15 
Hall 15 (Smarter Collaboration)


Chris Marron, Director, Competitive & Market Intelligence, 8x8

Exploring the importance of collaboration and cross-functional cooperation in driving customer experience and profitability, investigating the benefits driven by breaking down silos between front and back-office functions to drive meaningful business benefits.

Transforming public services through innovation

Thu 19 Mar, 11.00 - 11:30 
Hall 15 (Smarter Collaboration)


Steve Edmonds, Solutions Consultant, 8x8

With the rise of smart councils and the increasing pressures on funding, harnessing digital technology to optimise resources and drive efficiency is now more critical than ever. This seminar reveals how 8x8 has helped Aylesbury Vale District Council to pioneer AI and cloud technology to transform public services delivery and save over £20m since 2011.

New for 2020: Masterclasses

Have a question about improving customer experiences through cloud communication? Drop in and chat to our friendly team of experts who will be running a series of Masterclasses throughout both days at stand #1530.

11:00 - 11:30Contact Centre Trends Q&As Andrew Lilley,  Eamonn Wallace
12:00 - 12:30Critical cloud communications business case questionsMayur Pitamber, Andy Rawl
13:00 - 13:30Are you network ready for the cloud? Eamonn Wallace 
14:00 - 14:30Why is CPaaS a game-changer? Matthew Bell
15:00 - 15:30Contact Centre Trends Q&A Andrew Lilley,  Eamonn Wallace

    X marks the spot!

    Play our quick treasure hunt game and win an iPhone 11 (PRODUCT)RED . See how 8x8 X Series service plans, delight customers and help more contact centres than ever before.

    Come and take part in the X marks the spot treasure hunt. Simply visit us on stand (1530), complete the fun task and you will be entered into a prize draw to win an iPhone 11.

    Book a meeting today

    Meet us at stand #1530, we'll be there to help answer any questions about how to improve your current levels of customer experience. 

    See how combining voice, video, chat and contact centre technology in a single easy to use platform can accelerate your business processes and optimise customer engagement.