Products > Contact Centre > Cloud Contact Centre Service Plans

X Series Cloud Contact Centre Plans

One cloud solution for business voice, meetings, collaboration, and contact centre across mobile and desktop devices.

Contact Sales

Contact Centre Service Plans

Questions? Call us.
0333 043 8888

Voice contact centre
with
predictive dialer

X Series

X5

Essential communication capabilities

Includes all of the basic communication, messaging and collaboration features required to get the job done

Contact Sales

Learn More

MOST POPULAR

Voice contact centre
with
advanced reporting

X Series

X6

For the users that need more scalability.

Enhanced communication and collaboration capabilities with more analytics, barge, monitor, whisper, and operator switchboard

Contact Sales

Learn More

Multi-channel contact centre with advanced reporting

X Series

X7

The ideal choice for users that want it all.

Offers the most comprehensive and advanced set of features with communications, collaboration, analytics, and contact centre capabilities.

Contact Sales

Learn More

Multi-channel contact centre with advanced analytics and predictive dialer

X Series

X8

Customer Experience Transformation

For the full collaborative multichannel contact centre agent or supervisor, fully enabled with complete UCaaS functionality plus a predictive outbound dialer, quality management,
and speech analytics

Contact Sales

Learn More

Cloud Contact Centre Features
CC Calling Zone1 2,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries
Skills-Based Inbound Voice Routing
Interactive Voice Response (IVR)
Native CRM
CRM Integration (Third Party)
Historical and Real Time Reports
Queued & Web Callback
Barge, Monitor, Whisper
Knowledgebase  
Expert Connect  
Internal Chat for Agents and Supervisors  
Customer Experience Analytics  
Inbound Chat, Email, Social Channels    
Co-browse    
Preview Campaign Dialer      
Quality Management   Optional Optional
Speech Analytics   Optional Optional
Voice and Screen Recording and Archiving A la Carte A la Carte A la Carte A la Carte
Outbound Predictive AI Dialer 2k mins     5k mins
Unified Communications Features
UC Calling Zone i Unlimited Calling within 14 Countries Unlimited Calling within 47 Countries Unlimited Calling within 47 Countries Unlimited Calling within 47 Countries
Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.)
Auto Attendant
Phone Number & Extension
HD voice, Secure voice
Mobile & Desktop Apps
Team Messaging; Presence; Voicemail
Sameroom Cross-Platform Team Messaging
Call Recording2
Unlimited Internet Fax i
Business SMS
Single Sign On & Okta Integration
Video & Audio Conferencing 100 Participants 100 Participants 100 participants 100 Participants
G Suite, Salesforce, Zendesk, & NetSuite Integration
Analytics Essentials
Virtual Office Analytics – Essentials
Virtual Office Analytics – Supervisor and Service Quality  
Switchboard Pro  

For more information call 0333 043 8888

Call 0333 043 8888
or fill out the form below and an 8x8 Specialist will be in touch.

Contact Sales

Unlimited Calling Zone Countries for Phone and Contact Centre

X2 – 14 Countries
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X4, X6, X8 – 47 Countries
Includes the 14 countries from X2 plus – Argentina*, Belgium, Brazil*, Chile, China, Cyprus*, Denmark, Dominican Rep, Finland, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Israel, Japan*, Luxembourg*, Malaysia, Malta, Mexico, Norway, Peru, Poland*, Portugal*, Romania, Singapore, Slovakia, South Africa, South Korea, Taiwan*, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

1 Each X Series license that includes Virtual Contact Centre (X6-X8) includes the following: (1) 4000 minutes per agent for calls made via the Virtual Contact Centre agent desktop. This includes toll inbound and outbound. Toll Free inbound is NOT included within this 4000 minutes allotment. (2) Unlimited usage for the UC (Virtual Office) calls made via Virtual Office Desktop, Virtual Office Mobile or IP Phone. Please note, Toll Free inbound is NOT included in either(1) or (2) above. Customers must subscribe to Toll Free usage plans or pay per minute pricing for Toll Free Usage.

2 Varying levels of storage are included in each plan.