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X Series Cloud Contact Centre Plans

One cloud solution for business voice, meetings, collaboration, and contact centre across mobile and desktop devices.

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Contact Centre Service Plans

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0333 043 8888

MOST POPULAR

Voice contact centre
with
advanced reporting

X Series

X6

For the users that need more scalability.

Enhanced communication and collaboration capabilities with more analytics, barge, monitor, whisper, and operator switchboard

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Multi-channel contact centre with advanced reporting

X Series

X7

The ideal choice for users that want it all.

Offers the most comprehensive and advanced set of features with communications, collaboration, analytics, and contact centre capabilities.

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Multi-channel contact centre with advanced analytics and predictive dialer

X Series

X8

Customer Experience Transformation

For the full collaborative multichannel contact centre agent or supervisor, fully enabled with complete UCaaS functionality plus a predictive outbound dialer, quality management,
and speech analytics

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Cloud Contact Centre Features
CC Calling Zone1 4,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries 4,000 Minutes within 47 Countries
Skills-Based Inbound Voice Routing
Interactive Voice Response (IVR)
Native CRM
CRM Integration (Third Party)
Historical and Real Time Reports
Queued Callback
Web Callback
Barge, Monitor, Whisper
Knowledgebase
Expert Connect
Internal Chat for Agents and Supervisors
Customer Experience Analytics
Inbound Chat, Email, Social Channels  
Co-browse  
Preview Campaign Dialer    
Quality Management Optional Optional
Speech Analytics Optional Optional
Voice and Screen Recording and Archiving A la Carte A la Carte A la Carte
Unified Communications Features
UC Calling Zone i Unlimited Calling within 47 Countries Unlimited Calling within 47 Countries Unlimited Calling within 47 Countries
Enterprise Grade Security (GDPR, HIPAA, ISO 27001, Etc.)
Auto Attendant
Phone Number & Extension
HD voice, Secure voice
Mobile & Desktop Apps
Team Messaging; Presence; Voicemail
Sameroom Cross-Platform Team Messaging
Call Recording2
Unlimited Internet Fax i
Business SMS
Single Sign On & Okta Integration
Video & Audio Conferencing 100 Participants 100 participants 100 Participants
G Suite, Salesforce, Zendesk, & NetSuite Integration
Analytics Essentials
Virtual Office Analytics – Essentials
Virtual Office Analytics – Supervisor and Service Quality
Switchboard Pro

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or fill out the form below and an 8x8 Specialist will be in touch.

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Unlimited Calling Zone Countries for Phone and Contact Centre

X2 – 14 Countries
Australia*, Canada, France*, Germany*, Italy*, Ireland*, Netherlands*, New Zealand*, Puerto Rico, Spain*, Sweden*, Switzerland*, United Kingdom, United States

X4, X6, X8 – 47 Countries
Includes the 14 countries from X2 plus – Argentina*, Belgium, Brazil*, Chile, China, Cyprus*, Denmark, Dominican Rep, Finland, Greece, Guam, Hong Kong, Hungary, India, Indonesia, Israel, Japan*, Luxembourg*, Malaysia, Malta, Mexico, Norway, Peru, Poland*, Portugal*, Romania, Singapore, Slovakia, South Africa, South Korea, Taiwan*, Thailand, Turkey*

*Excludes Mobile, Special and Premium Numbers

1 Each X Series license that includes Virtual Contact Centre (X6-X8) includes the following: (1) 4000 minutes per agent for calls made via the Virtual Contact Centre agent desktop. This includes toll inbound and outbound. Toll Free inbound is NOT included within this 4000 minutes allotment. (2) Unlimited usage for the UC (Virtual Office) calls made via Virtual Office Desktop, Virtual Office Mobile or IP Phone. Please note, Toll Free inbound is NOT included in either(1) or (2) above. Customers must subscribe to Toll Free usage plans or pay per minute pricing for Toll Free Usage.

2 Varying levels of storage are included in each plan.