High-growth, mid-sized businesses are increasingly choosing cloud communications systems to help collaborate and connect with customers in new ways. Here are the questions you need to ask when selecting a cloud communications provider to suit your business needs.  [...]

With the UK government setting ambitious targets to reduce emissions to net-zero by 2050, British businesses need to step up to the plate. And, whether or not you realise it, the cloud communications movement has a vital role to play in enabling businesses to hit these targets. Cloud communicatio [...]

AI is increasingly becoming a mainstay of customer experience as companies look to meet the speed and convenience expected by the modern customer. No wonder, AI can be invaluable in deploying data analysis to inform customer interactions. At its best, AI empowers agents to deliver a personalised [...]

There's no one-size-fits-all A few days ago, at a sales and marketing event, there was an interesting debate about why some technology trends mattered more than others. It started with the importance of cloud communications for mid-market businesses and how CIOs could use it to boost business c [...]

Behind the X with 8x8 A few weeks ago our CTO and Chairman was interviewed about the origin of the X Series on UC Today. He gave UC Today a behind-the-scenes look at the mindset and thought processes behind the "X" of 8x8. Q) Tell us About the beginning of 8x8 and how you've grown? 8x8 began i [...]

Today, we have more channels than ever at our fingertips to contact customer service teams, so you would think that getting in touch with a business would be quick and simple. In reality, this is not always the case. Businesses are up against it when it comes to delivering a high quality service, [...]