For recruitment consultants and recruitment firms to stand out from the crowd, having the absolute minimum technology needed to help consultants perform their day-to-day activities is crucial and adding add video and online meetings will give them a big advantage.

What retailers can do about it More UK customers are buying online than any other country in the world.¹  This means the rise of customers interacting with faceless companies that have little to no human interaction and the need to rely on Twitter for complaints. But for these organisations, customer service is actually more important […]

In the second episode of Communications. Transformed. I was lucky enough to make my 8x8 podcast debut. I interviewed a retail innovator from Bang & Olufsen, a leader in high-end consumer electronics, an 8x8 customer, and one of my favorite brands. Simon Silva, Global Retail & Customer Experience Manager at Bang & Olufsen, is responsible for building […]

Moving from PBX to the cloud is easier than you think. If you don’t, you risk killing your business.

Tech migrations are viewed as headaches, but it can actually help your business become more connected and help employees work more efficiently.

The term “globalisation” used to be relevant to only the world’s largest businesses. Even 8-10 years ago, most small and medium-sized businesses (SMBs) were not thinking about competing in global markets. But it’s a new economy and the rise of ubiquitous Internet access has dramatically changed the business landscape. Today, even SMBs need to think […]