What retailers can do about it More UK customers are buying online than any other country in the world.¹  This means the rise of customers interacting with faceless companies that have little to no human interaction and the need to rely on Twitter for complaints. But for these organisations, c [...]

I am excited to announce the launch of our new podcast, ‘Communications. Transformed.’ The podcast is dedicated to the future of enterprise communications. Whether you’re looking for strategic counsel on moving your communications to the cloud, improvin [...]

Complacency has Enabled a Retail Transformation Just Not for All While Virgil once said “the road to hell may be paved with good intentions”, the path to irrelevance nowadays is certainly littered with the remnants of slow-moving retailers and hollowed out shopping malls. And if you look purely at [...]