Partner Spotlight: 8x8 and Virgin Media Business join forces …

roadmaptosucess-220x175.png

by

Following the latest partnership between 8x8 and Virgin Media Business, we interviewed Keith Jackson, Channel Sales Director at 8x8 and Andrew Halliwell, Product Director at Virgin Media Business, to get their thoughts on all things cloud, 5G and the partnership. 8x8: Fantastic news [...]

Read more >

3 Reasons to Bring Social Media Into the Contact Centre

shutterstock_468962531_(2).jpg

by

According to Sprout Social, 53% of customers say they're likely to buy from brands that are transparent on social media. And 86% of Americans say brand transparency is more important now than ever before. What does this mean for the contact centre and the frontline employees serving customers day-t [...]

Read more >

4 Good Reasons to Stop Email-Based Customer Support

shutterstock_654188995_(2).jpg

by

I recently sat with a group of customer service leaders who declared that email support was dead for their company. They were turning off their support@ email address(es) and instead channeling their customers to phone, web form, text(SMS), chat, and other messaging channels. This news surprised me [...]

Read more >

How to Make Work From Home a Sustainable Part of Business Continuity

shutterstock_272163653_(2).jpg

by

This is the first in a series of posts about solving work-from-home challenges from the IT-leader perspective. IT is one of the teams responsible for managing 8x8’s work-from-home program. This includes enabling our global and distributed workforce to benefit from our collaboration products and en [...]

Read more >

4 Tips to Improve Contact Centre Collaboration

shutterstock_1096231247_(2).jpg

by

Early in my career as a contact centre manager, our agents used instant messaging to ask their supervisor questions. It was helpful for them to quickly share information and get answers, without walking across the office, as they worked to support customers. One of my pet peeves was responding to [...]

Read more >
Categories

Follow Us