3 1/2 Benefits of Working From Home

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Let's face it, with people around the world working together to socially distance themselves, it’s clear that working from home has become a workplace norm. Now, three weeks into self-quarantine, we can see our “WFH” routines start to develop. While outside may be scary, there are still several ben [...]

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When road warriors become cloud warriors

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When business continuity is mentioned, for most, critical services like power and IT services come to mind. However, COVID-19 is redefining many organisations’ long-term view of business continuity, and ensuring that business operations can continue to function is paramount. 8x8 client EIMS is a [...]

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Maintaining Customer Satisfaction (CSAT) with Work-From-Home Agents

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If you’re struggling to keep your business afloat and profitable in these trying times, you’re not alone. Among other priorities, you know that customer satisfaction (CSAT) is now more essential than ever. It’s key to keeping the doors of your business open. But for the past several weeks perhaps i [...]

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Remote Work in a COVID-19 World

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Like many other folks, I’ve been paying a lot of attention to COVID-19 and its effects on the world. And, as someone who's spent most of their career working in an office, I imagine there are a lot of other “never-WFHers” like me that suddenly find themselves trying to figure out how to best work f [...]

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Encrypted Video Meetings: How Secure Are Your Organisation’s Communications?

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The stakes have never been higher for security and IT professionals Concerns over COVID-19 related illness, government shelter in place orders, and inconsistent messaging between state and federal government as to when we might get back to our normal routines have left us guessing. The good news, d [...]

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Help Your Business Stay Open and Resilient

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Help Your Business Stay Open and Resilient This is the third of a three-part series on the three Rs of surviving and thriving through a business disruption: Readiness, Responsiveness and Resilience. A good friend recently asked me what it is like working for a company that “helps you work from home [...]

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