5 Questions to Ask Your Contact Centre Agents To Improve Customer Experience

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Customer experience leaders often rely on the facts to determine what customers need. We think of customer feedback metrics and rating systems as ways to get a pulse of what our customers are thinking and feeling about transactions or the entire relationship with our brand. We invite leaders to wor [...]

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Biggest collaboration killers in the digital workplace

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Having a strong team is not enough to get them to collaborate effectively. So what is the biggest collaboration killer in the digital workplace? With 8X8’s video meetings solution, teams have everything they need to collaborate effectively in one place. Find out more here. [...]

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Why Invest in a Cloud Phone System?

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Phone services are the heart of good small business communications – see why NOW is the right time for small business to move to the cloud and what you can save by choosing the right cloud-based phone system. [...]

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