For residents, time is the new currency

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Eight ways local authorities can speed up “time to resolution” and radically transform their citizens’ experience. Levelling the field When it comes to council services, an unhappy customer doesn’t have many options to “take their business elsewhere”. And yet, with 61 percent of residents dissat [...]

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The Benefits of Cloud Communication for Small Business

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Cloud is the new norm Why cloud communications can help scale your small business A flexible, robust, and reliable phone service is essential to attaining business success. As technology continues to advance, more and more businesses are replacing desk phones and into cloud-based communication sys [...]

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How to run an effective video meeting

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We all know the pain of attending an ineffective meeting. As teams grow more distributed and video is used more often, our ability to hold productive, video meetings will be more important than ever before. With that in mind, here are a few tips to ensure that your next video meeting is as effecti [...]

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Digital Expo: Truth or Dare in the Cloud

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Didn’t get a chance to catch us at the Digital Expo? 8X8 customer success expert, David Rowlands and John Callachan, CEO at DDC OS UK, talked us through the new business battle-ground: Customer Experience. While many small businesses struggle to compete on price and product, customer experience i [...]

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Cloud communications made easy - 8 questions you need to ask

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High-growth, mid-sized businesses are increasingly choosing cloud communications systems to help collaborate and connect with customers in new ways. Here are the questions you need to ask when selecting a cloud communications provider to suit your business needs.  [...]

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Can cloud communications make your business more sustainable?

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With the UK government setting ambitious targets to reduce emissions to net-zero by 2050, British businesses need to step up to the plate. And, whether or not you realise it, the cloud communications movement has a vital role to play in enabling businesses to hit these targets. Cloud communicatio [...]

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