How to retain the human touch in the AI-driven contact centre

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AI is increasingly becoming a mainstay of customer experience as companies look to meet the speed and convenience expected by the modern customer. No wonder, AI can be invaluable in deploying data analysis to inform customer interactions. At its best, AI empowers agents to deliver a personalised [...]

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Embracing seismic shifts in cloud communications

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There's no one-size-fits-all A few days ago, at a sales and marketing event, there was an interesting debate about why some technology trends mattered more than others. It started with the importance of cloud communications for mid-market businesses and how CIOs could use it to boost business c [...]

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Behind the X with 8x8

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Behind the X with 8x8 A few weeks ago our CTO and Chairman was interviewed about the origin of the X Series on UC Today. He gave UC Today a behind-the-scenes look at the mindset and thought processes behind the "X" of 8x8. Q) Tell us About the beginning of 8x8 and how you've grown? 8x8 began i [...]

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