Is Your Business AI-Ready?

AI-blog-1200x628.png

by

Is your business AI-ready? As legacy systems have struggled to meet the speed expected by the modern customer, the introduction of artificial intelligence (AI) into the contact centre has allowed customer service departments to regain the upper hand.> More and more contact centres are adopting [...]

Read more >

8x8 + Wavecell: The New Era of Personalised Customer Experiences is Here

handshake-220x175.png

by

The Digital Economy killed “one-size-fits-all.” From the way we collaborate to the products we purchase, businesses succeed on their ability to deliver precisely tailored experiences and offerings. Whether you’re B2B or B2C, we live in a “me” culture to the extreme. This presents an incredible opp [...]

Read more >

Accelerating the digital shift in public sector

Accelerating the digital shift in public sector

by

Innovation and the "entrepreneurial state"  When people talk about technology adoption and innovation in the public sector, it’s common to hear sarcastic comments, followed by various adjectives for “ineffective”, “wasteful” or “unproductive”. However, I came across a thought-provoking book [...]

Read more >
Categories

Follow Us