Six Steps for Citizen-Centric Experiences in the Expectation Economy

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Recently, I ordered an Amazon Kindle book from my smartphone by mistake. I realised the error but didn’t know how to cancel the order. So I clicked “Contact Us,” and immediately the Amazon messaging assistant sprang to life to qualify my query and offered to connect me to a customer service agent. [...]

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Is your business up to speed when it comes to communication in customer service?

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Today, we have more channels than ever at our fingertips to contact customer service teams, so you would think that getting in touch with a business would be quick and simple. In reality, this is not always the case. Businesses are up against it when it comes to delivering a high quality service, [...]

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Are you doing enough to support flexible working with technology?

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The 9-5 office routine is becoming a thing of the past, with flexible working now a common policy in UK companies. A recent study suggests *72% of workers believe a remote working policy is one of the most important benefits companies can offer them, so companies who ignore it risk being left behind [...]

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Why SMBs Need to Focus on Personalisation

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Small businesses are a vital part of the economy and are a major contributor of new employment opportunities—from 2007 to 2017, small businesses accounted for 65.9% of net new jobs, according to the U.S. Small Business Administration. For these reasons and many more, 8x8 is delighted to celebrate [...]

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