Recently, I ordered an Amazon Kindle book from my smartphone by mistake. I realised the error but didn’t know how to cancel the order. So I clicked “Contact Us,” and immediately the Amazon messaging assistant sprang to life to qualify my query and offered to connect me to a customer service agent. [...]

Today, we have more channels than ever at our fingertips to contact customer service teams, so you would think that getting in touch with a business would be quick and simple. In reality, this is not always the case. Businesses are up against it when it comes to delivering a high quality service, [...]

The 9-5 office routine is becoming a thing of the past, with flexible working now a common policy in UK companies. A recent study suggests *72% of workers believe a remote working policy is one of the most important benefits companies can offer them, so companies who ignore it risk being left behind [...]