The Rise of the Contact Centre

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With the Call and Contact Centre Expo just around the corner, we’ve taken a look back at how the call centre has evolved over the years. The history of the call centre begins with the invention of the telephone in 1876, but the ability to handle multiple calls came with the creation of PABX around 9 [...]

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New Integration with Google Cloud Contact Centre AI

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Have you heard about 8x8 X Series’ new integration with Google Cloud’s Contact Centre AI? This integration makes solutions powered with artificial intelligence accessible to any company with 8x8’s Contact Centre, without having to invest in a home-grown artificial intelligence program. “Contact C [...]

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