Be honest, do customers dread calling you?

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Do customers dread calling you — fearing they’ll lose hours of their lives, get misunderstood and end up disappointed? We’ve all experienced huge frustration when calling a contact centre with a simple request to change our account details, alter an order or ask a question. We end up making multip [...]

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Customer Service Predictions for 2019: 5 Small Businesses Weigh In

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The New Year celebrations seems a distant memory , it’s now time to look ahead and see what trends will shape small businesses in 2019. One of the most important drivers for any business is customer service, and recent figures show that it’s just as critical as ever: 61% of survey respondents in Mi [...]

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