Local councils embrace digital transformation

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Digital transformation is a priority for councils up and down the country. In fact, our recent research revealed at least 65% local governments now have a digital strategy in place and 82% of staff say new technology has had a positive impact on their organisation. Tech for the sake of it The chal [...]

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Redefining the customer experience with connected tech

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Today, being able to communicate effectively is essential for businesses to deliver outstanding customer experiences. People have so many channels at their fingertips – social platforms, voice activated devices, instant messenger – so naturally they expect to be able to contact companies 24/7 [...]

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