Digital transformation is a priority for councils up and down the country. In fact, our recent research revealed at least 65% local governments now have a digital strategy in place and 82% of staff say new technology has had a positive impact on their organisation. Tech for the sake of it The chal [...]

Today, being able to communicate effectively is essential for businesses to deliver outstanding customer experiences. People have so many channels at their fingertips – social platforms, voice activated devices, instant messenger – so naturally they expect to be able to contact companies 24/7 [...]