Cultural change needed to prevent individuals holding back local government tech adoption

New research exposes rift in attitudes towards technology adoption amongst staff

London –1st August 2017 – A survey of staff working in local government reveals a significant appetite for new technology, but more than a fifth (22%) say certain individuals are holding back tech adoption to preserve the status quo1.

This view is more prevalent amongst those in IT procurement, where more than a third (35%) believe colleagues are standing in the way of technology because it will disrupt what they already have in place.

The study, commissioned by8x8,provider of the world’s first Communications Cloud, canvassed the views of 1,095 local government staff in the UK. It was carried out following the publication of the Government’s Digital Strategy, which aims to make the UK a world leader in serving its citizens online.

The 8x8 study found only 51% of respondents believe senior management understand the importance of new technology and just 21% think they invest enough money to stay up to date with the latest developments. This contrasts with the private sector, where over half(56%) believe there is sufficient investment in new technology2.

While the study exposes pockets of resistance within local government when it comes to tech adoption, staff are overwhelmingly in favour of new technology – 82% say it’s had a positive impact on their organisation.

The study also suggests tech adoption is being held back by a lack of budget, a view held by 60% of local government staff. Another key concernis the security risk associated with new technology (33%), especially given the personal data of residents held by these organisations.

While certain individuals are resisting change inside their organisations, the optimism around new technology shows the public sector is committed to change. 80% of senior staff say their organisation has a digital strategy in place, but more work needs to be done to communicate this widely – only 65% of all staff are aware that a digital strategy exists. 

Kevin Scott-Cowell, UK MD 8x8 said, “It’s encouraging to see optimism about the benefits of new technology amongst staff within local authorities. Yet it’s clear a minority of individuals are still standing in the way of change and, while they are small in number, they are having a huge impact on their organisation. Ultimately, the damage is felt by the residents missing out on improved and streamlined services.

“This isn’t a problem unique to the public sector –separate research revealed that IT managers in the private sector also face significant opposition from senior leaders when it comes to adopting new technologies such as cloud communications. To combat this reluctance, it’s important that key decision makers understand the additional features and increased productivity an excellent cloud-based system can bring.”

Read the report.

Notes to editors

1Based on research conducted byDods, on behalf of 8x8 surveying 1,095staff working in local government organisations in April 2017.

2 What’s Holding Back Tech Adoption in British Businesses?, report published by 8x8 and the Institute of Directors (IoD), December 2016.

Media Contacts

Laura West-Wilson/ Tom Broughton

0207 924 5656

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About 8x8

8x8, Inc. (NASDAQ:EGHT) is the provider of the world’s first Communications Cloud that combines unified communications, team collaboration, contact centre and analytics in a single, open and real-time platform. 8x8 eliminates information silos to expose vital, real-time intelligence across multiple clouds, applications and devices to improve individual and team productivity, business performance and customer experience.  For additional information, visit or connect with 8x8 on LinkedIn, Twitter, Google+ and Facebook