Aylesbury Vale District Council Harness the power of the cloud
London – Jun 11, 2015
Aylesbury Vale District Council (AVDC) has harnessed the power of the cloud to provide cost-effective enhanced telephony solutions to its employees by adopting 8x8 Solutions’ cloud-based unified communications platforms.
With over 180,000 local residents, Aylesbury Vale District Council needs systems in place that allows them to be quickly and efficiently dealt with, to offer the highest possible level of customer service. The council also needs to ensure internal communication is streamlined and effective amongst the workforce.
With 8x8’s Virtual Contact Centre, the council can now easily increase the number of call operatives available, providing a scalable solution that meets fluctuations in demand. Advanced features like intelligent call routing means that calls will be sent to the most appropriately skilled operative so that queries are dealt with quickly and efficiently. Local residents can rest assured that their information is kept safe, as 8x8 Solutions’ products are fully compliant with industry regulations for financial transactions.
Aylesbury Vale District Council wanted solutions that would give its workers resilience in any situation and with the power of the cloud, its employees are able to keep working wherever they are. With its previous system, complicated computer malfunctions could be costly and time consuming. However, with 8x8’s intuitive support facilities, Aylesbury Vale District Council is better able to maintain its infrastructure and quickly resolve any issues, reducing downtime to a minimum.
With the financial pressures of local government, it was important to Aylesbury Vale District Council that its new system would be cost-effective. That’s why it chose 8x8’s product offering, which is financially viable for the long term and does not require expensive updates that plagued the previous legacy systems.
Andrew Grant, Chief Executive of Aylesbury Vale District Council, said: “Working with 8x8 Solutions has been incredibly easy. We were keen to support local businesses, and with the fantastic solutions available, it was an easy decision to choose 8x8. It’s important for us to use cutting edge technology to make sure we are as efficient as possible and ensure our local residents receive the best possible support.”
Kevin Scott-Cowell, CEO of 8x8 Solutions, said: “It’s fantastic for us to be working with our local council in Aylesbury. Using the G-Cloud procurement system, we were able to streamline the process, which had tangible business benefits for all involved. We are looking forward to ensuring the best level of service to the council and the whole district it supports.”