8x8 Wins Prestigious ITSPA Innovation Award with Virtual Contact Centre
Innovation in communications continues apace with the introduction of new products and services. This award goes to the company who has provided the most dynamic and user-friendly service or product, which has proved useful to the VoIP marketplace since January 2015. This innovation has helped push the technology into the mainstream and help make VoIP more accessible to the customer. ITSPA
Entrants to all categories had to complete a written self-assessment, which were independently reviewed by the ITSPA Awards judges. In addition, Malden Electronics conducted the technical testing for three award categories: Best Consumer VoIP; Best Business ITSP (Small Enterprise); and Best Business ITSP (Medium Enterprise). Entrants in these categories underwent two months of technical testing as well as submitting written entries. Separately, The ITSPA Members’ Pick was selected from a shortlist of suggestions by the membership, who they believed had provided real value or support to the industry. This was voted on at event today by the membership. The ITSPA Champion Award was chosen by the ITSPA Council for specific work of merit.
Eli Katz, ITSPA Chairman, said, “Congratulations to all the winners and to those companies who were highly commended at this year’s Awards. The success of this year’s ceremony reflects another successful twelve months for ITSPA and our members. The recent launch of our revamped Quality Mark was a particular highlight and we encourage service provider members to apply! The coming months promise to be just as busy with the Investigatory Powers Bill progressing through Parliament and the aftermath of the European Commission’s decision to block the proposed O2/Three merger. Furthermore, our work on key areas such as nuisance calls, porting and fraud will continue. We will monitor these developments closely and ensure that our voice is heard in areas of importance to the industry. We encourage all companies involved in next generation communications to join ITSPA and enjoy the benefits of being part of the industry association.”
For more info: http://www.itspa.org.uk/itspa-awards/