8x8 Continues on Innovation Trail with Four New Cloud Communications Patents
London – October 20, 2016 – 8x8, Inc. (NASDAQ:EGHT), the leading provider of global Enterprise Communications as a Service (ECaaS), announces that it has been awarded four new patents related to its communications technologies, that help customers seamlessly connect, communicate and collaborate globally.
The four 8x8 patents issued by the U.S. Patent and Trademark Office (USPTO) are:
United States Patent number 9,401,994 titled, “Conferencing and Meeting Implementations with Advanced Features,” was awarded on July 26, 2016. It is a continuation of U.S. patent number 8,817,801 awarded to the company on July 8, 2011. This will help companies manage the conferencing of incoming call participants, automatically dial that participant back at the right time t and seamlessly place them into a conference call.
United States Patent number 9,426,116 titled, “Multiple-Master DNS System,” was awarded on August 23, 2016 and is a continuation of patent number 9,294,433, which was awarded on November 2, 2012. This helps maintain consistency of DNS records between multiple master servers in the event of a connection failure. The technology will also help the master DNS server take the appropriate actions to update and/or recover DNS data when connections are restored.
United States Patent number 9,432,519 titled, “Identifying and Processing of Unreturned Calls in IPBX,” was awarded on August 30, 2016. This will allow companies to better manage calls that were routed through the IPBX server but unreturned by the end user. By having a circuit configured to evaluate call summary metrics from missed calls and correlate that data with secondary data sources, the IPBX server can help identify which missed and unreturned calls are of higher priority.
United States Patent number 9,438,736 titled, “Limiting Contact in a Networked Contact Centre Environment,” was awarded on September 6, 2016 and is a continuation of patent 8,243,913. This details how to limit interaction with a network contact centre that is host to multiple tenants. It evaluates the communication and determines the allowable quantity of contact during a specific time interval.
“Enterprises everywhere are undergoing a digital transformation that involves not only a shift to cloud-based architectures, but also requires the implementation of smarter, more flexible communications systems that help address the needs of a constantly evolving competitive environment,” said Bryan Martin, Chairman and CTO of 8x8. “We’ve long been committed to innovating with and ahead of our customers to help them meet the evolving and complex needs of that transformation. This focus on innovation, combined with our ongoing business execution is a key reason for our leadership in the unified communications and contact centre industries.”
Since its establishment, 8x8 has been awarded 125 United States patents covering a variety of voice and video communications, signaling, processing, and storage technologies.
8x8’s innovative ECaaS solution brings all real-time communications and contact centre services together into one integrated cloud platform, delivering continuous communications experiences from desktop to mobile. These solutions enable companies of all sizes to solve critical business needs and modernise their infrastructure with world-class business communications, contact centre solutions, conferencing, collaboration and advanced analytics.
8x8, Inc. (NASDAQ:EGHT) is the trusted provider of secure and reliable enterprise cloud communications solutions to more than 45,000 businesses operating in more than 100 countries across six continents. 8x8’s out-of-the-box cloud solutions replace traditional on-premises PBX hardware and software-based systems with a flexible and scalable Software as a Service (SaaS) alternative, encompassing cloud business phone service, contact centre solutions, and conferencing. For additional information, visit www.8x8.co.uk or connect with 8x8 on LinkedIn, Twitter, Google+ and Facebook