8X8 ANNOUNCES NEW CAPABILITIES FOR X SERIES CLOUD COMMUNICATIONS AND CONTACT CENTRE SOLUTION
New third-party integration framework, enhanced speech analytics and real-time dashboards enable organisations of all sizes to improve their communications experience
SAN JOSE, Calif.–(BUSINESS WIRE)– 8x8, Inc. (NYSE:EGHT), a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide, today introduced a series of new capabilities to 8x8 X Series, 8x8’s award-winning, one cloud-based technology platform for business communications and contact centre. The new capabilities for 8x8 X Series include advanced speech analytics, an enhanced integration framework, and real-time dashboards which help businesses of all sizes to accelerate growth by improving communication experiences between employees and customers.
“We launched 8x8 X Series in 2018 and it remains the industry’s only cloud communications platform to offer voice, video, collaboration and contact centre through one application. Multi-vendor solutions can’t match the ease of our one platform, and our customers confirm that X Series helps improve employee productivity across the organisation while enabling IT to be more efficient via a single admin portal,” said Dejan Deklich, Executive Vice President and Chief Product Officer at 8x8. “Today’s announcement reflects our commitment to continue to deliver a superior communications solution.”
8x8 X Series helps companies transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact centre, and one system of intelligence on one cloud-based technology platform. Success in business depends on the speed of responsiveness and execution, and with 8x8 X Series, businesses communicate faster and smarter to meet these demands for speed.
Key new capabilities and enhancements for 8x8 X Series include:
- Powering business ecosystems with communications: The 8x8 Integration Framework is built on microservices and industry-standard APIs, making it easier and faster to embed communications into CRM, ERP, helpdesk and productivity applications. The latest integrations include Microsoft Dynamics 365, Bullhorn and Slack. Businesses are now able to accelerate responsiveness, enable company-wide engagement and provide data-driven insights which empower employees to deliver better customer experiences.
- Speech analytics for contact centres: The enhanced 8x8 Speech Analytics, powered by microservices and running on public cloud infrastructure, gathers information from recordings of customer interactions, enabling companies to use data to optimise customer experiences. Businesses gain instantaneous insights through predefined categories, topics and hundreds of predefined words and phrases, eliminating expensive professional service costs associated with competitive solutions and providing immediate time-to-value.
- Real-time dashboards for contact centres: Contact centre managers can now quickly and easily create their own customised real-time dashboards, share them with other users, and display as wallboards to provide visibility on important contact centre metrics.
8x8 has received significant recognition for delivering communications solutions that help businesses across industries transform their employee and customer experience. 8x8 recently won TechTarget’s Network Innovation Award along with the Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. 8x8 was also named a Leader in the 2018 Gartner “Magic Quadrant Report for Unified Communications as a Service, Worldwide.”¹ This marks the seventh consecutive year that 8x8 has been recognised as a Leader.
About 8x8, Inc.
8x8, Inc. (NYSE:EGHT) cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact center and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com/uk, or follow 8x8 on LinkedIn, Twitter, and Facebook.
 Gartner “Magic Quadrant for Unified Communications as a Service, Worldwide” by Daniel O’Connell, Megan Fernandez, Rafael Benitez, Bjarne Munch, Christopher Trueman, Mihai Nguyen, October 10, 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
John Sun, 408-692-7054
Victoria Hyde-Dunn, 1-669-333-5200
Source: 8x8, Inc.