Virtual Contact Centre
8x8 Virtual Contact Centre provides everything you need to connect with customers and enhance contact centre operations.
If you’re new to Virtual Contact Center, complete the Get Started section first. Next, complete the Agent Functions section. If you’re a Supervisor, you’ll also want to review the Supervisor Functions. The last section describes Additional Features that are enabled for some contact centers.
Get started logging in and getting to know the Virtual Contact Center interface.
Leverage your ability to communicate with customers across multiple channels.
Additional privileges to manage agents, queues, and generate reports.