About this path

Suggested training for the X8 Series includes 24 units: Virtual Office Administrator, Virtual Contact Centre Administrator, and a few intermediate courses of your choice. Take your learning to the next level with the Advanced Topics and Troubleshooting courses. Asides from administrator courses, we offer additional courses and resources for your end users. To see how many units you have, use our training units calculator side-by-side.

Foundational Administrator Courses

Virtual instructor-led course with hands-on activities and discussions.

Units: 8

Self-paced, interactive eLearning for administrators.

Units: 6

Virtual instructor-led course with hands-on activities and discussions.

Units: 12

Self-paced eLearning for admins with practice activities.

Units: 8

Intermediate Administrator Courses

Self-paced eLearning for anyone who needs reporting functions.

Units: 2

Self-paced eLearning for anyone who needs reporting functions.

Units: 2

Self-paced eLearning for admins, managers, and supervisors.

Units: 2

Virtual, facilitated practice in a Virtual Office environment.

Units: 5

Self-paced eLearning for admins with practice activities.

Units: 4

Self-paced eLearning for admins, supervisors, and managers.

Units: 1

Advance Administrator Courses

Virtual, instructor-led training with practice solving common problems.

Units: 15

Virtual, instructor-led training with practice solving common problems.

Units: 13

End User Courses

Licensed end-user eLearning plus rollout tools for the project manager.

Units: 6

Instructor-led product demos for end users, delivered via web conference.

Units: 5

Classroom training for end users, delivered onsite.

Units: 28

Classroom training for agents and supervisors, delivered onsite.

Units: 28

Instructor-led product demos for end users, delivered via web conference.

Units: 5

Licensed end-user eLearning plus rollout tools for the project manager.

Units: 6

Classroom training for agents and supervisors, delivered onsite.

Units: 28

Instructor-led product demos for end users, delivered via web conference.

Units: 5

Licensed end-user eLearning plus rollout tools for the project manager.

Units: 6

Video demos and simulations, available 24/7 on the web.

Free

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