X6 Learning Path
About this path
Suggested training for the X6 Series includes 24 units: Virtual Office Administrator, Virtual Contact Centre Administrator, and a few intermediate courses of your choice. Take your learning to the next level with the Advanced Topics and Troubleshooting courses. Asides from administrator courses, we offer additional courses and resources for your end users. To see how many units you have, use our training units calculator side-by-side.
Foundational Administrator Courses
Virtual Office Administrator
Hands-on instructor-led workshop delivered virtually, plus self-paced modules.
Virtual Contact Centre Administrator
Hands-on instructor-led workshop delivered virtually, plus self-paced modules.
Intermediate Administrator Courses
Virtual Office Analytics
Virtual Office Integrations
Instructor-led training on common CRM integrations.
Virtual Contact Centre Analytics
Self-paced eLearning for anyone who needs reporting functions.
Virtual Contact Centre Integrations
Virtual, instructor-led training on common CRM integrations.
Quality Management & Speech Analytics
Self-paced eLearning for admins, managers, and supervisors.
Post-Call SurveyAdvance Administrator Courses
Virtual Office Adv. Topics & Troubleshooting
Virtual, instructor-led training with practice solving common problems.
Virtual Contact Centre Adv. Topics & Troubleshooting
Virtual, instructor-led training with practice solving common problems.
End User Courses
Virtual Office Adoption Kit
Licensed end-user eLearning plus rollout tools for the project manager.
Virtual Contact Centre Onsite Training
Classroom training for agents and supervisors, delivered onsite.
Free Online Training
Virtual Office Remote Sessions
Instructor-led product demos for end users, delivered via web conference.
Virtual Contact Centre Remote Sessions
Instructor-led product demos for end users, delivered via web conference.
Virtual Office Onsite Training
Virtual Contact Centre Adoption Kit
Licensed end-user eLearning plus rollout tools for the project manager.
Ready to begin? View our class calendar and enroll in a class!
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