Login and Overview

The Account Manager is your online portal for managing your company’s phone system. Account Manager is only accessible by 8x8 account administrators. You can access it here. Login information can be found in your welcome email.
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User Profiles

A User Profile is required to give someone access to your 8x8 system. A User Profile must be created before assigning a user to an extension or feature, or to grant administrative privileges to your Account Manager. A User Profile can be assigned to multiple extensions, giving the user the ability to use the same username and password to access Virtual Office Online for all their extensions

You can create profiles one at a time, or upload multiple profiles from a CSV file.
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After a User Profile has been assigned, extensions can be connected to User Profiles. From the Extension menu details such as caller ID, time zone, E911, voicemail settings, call forwarding, extension membership, communication preferences and Virtual Office Pro Information can be edited by the system administrator in Account Manager.
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Virtual Numbers

Virtual Numbers are phone numbers that can be pointed to any extension in your system, from an individual’s extension to your Auto Attendant. Your main number in 8x8 will be a Virtual Number.
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Line Number Porting

If you wish to bring numbers from a previous provider to 8x8, you will need to submit a Letter of Authority and Porting order form. You can find the forms here. Once you have submitted your form to the 8x8 team, they will provide you with a date of when the port will be completed.
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