Learn from 8x8 Experts
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Our comprehensive suite of courses combine instructor-led virtual classes with bonus eLearning modules and multi-day workshops. Fees vary. To see how many units you have, use our training units calculator side-by-side.
Foundational Administrator Courses
Virtual Office Administrator
Virtual hands-on instructor-led workshop, plus self-paced modules.
Virtual Office Administrator Onsite
Hands-on instructor-led workshop, plus self-paced modules.
Virtual Contact Centre Administrator
Virtual hands-on instructor-led workshop, plus self-paced modules.
Virtual Contact Centre Administrator Onsite
Hands-on instructor-led workshop plus self-paced modules.
ContactNow Administrator
Virtual hands-on instructor-led workshop, plus self-paced modules.
Intermediate Administrator Courses
Virtual Office Analytics
Virtual Office Integrations*
Instructor-led training on common CRM integrations.
Virtual Contact Centre Analytics*
Self-paced eLearning for anyone who needs reporting functions.
Virtual Contact Centre Integrations*
Virtual, instructor-led training on common CRM integrations.
Quality Management & Speech Analytics
Self-paced eLearning for admins, managers, and supervisors.
Post-Call Survey* course coming soon
Advanced Administrator Courses
Virtual Office Adv. Topics & Troubleshooting
Virtual, instructor-led training with practice solving common problems.
Virtual Contact Centre Adv. Topics & Troubleshooting
Virtual, instructor-led training with practice solving common problems.
Virtual Office Support Process
Discover how to perform Tier 1 support of an 8x8 Virtual Office solution.
Virtual Contact Centre Support Process
Discover how to perform Tier 1 support of an 8x8 Virtual Contact Centre solution.
Virtual Office Deployment Process
Learn the deployment process and methodology to deploy an 8x8 Virtual Office solution.
Virtual Contact Centre Deployment Process
Learn the deployment process and methodology to deploy an 8x8 Virtual Contact Centre solution.
End User Courses
Virtual Office Adoption Kit
Licensed end-user eLearning plus rollout tools for the project manager.
Virtual Contact Centre Onsite Training
Classroom training for agents and supervisors, delivered onsite.
ContactNow Onsite Training*
Classroom training for agents and supervisors, delivered onsite.
Virtual Office Remote Sessions
Instructor-led product demos for end users, delivered via web conference.
Virtual Contact Centre Remote Sessions
Instructor-led product demos for end users, delivered via web conference.
ContactNow Remote Sessions*
Instructor-led product demos for end users, delivered via web conference.
Virtual Office Onsite Training
Virtual Contact Centre Adoption Kit
Licensed end-user eLearning plus rollout tools for the project manager.
ContactNow Adoption Kit*
Licensed end-user eLearning plus rollout tools for the project manager.
* course coming soon
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