Get 8x8 Certified

8x8 Certifications

  Learn valuable UCAAS skills

  Increase return on investment

  Build proficiency in 8x8 solutions

  Master troubleshooting fundamentals

  Design elegant customer solutions

  Create effective implementation

Check out our certification brochure for more details or to register for our exams.

Level 1

Administrator Certification Track

The Administrator Certification path covers the features, functions, and capabilities of 8x8’s X Series products. This includes 8x8’s flagship cloud-based unified communications solutions, Virtual Office and Virtual Contact Centre.

Virtual Office
Admin & Configuration

VILT 7.5 Hours
OR Virtual Office
Admin & Configuration

Self-Paced 2.5 Hours
Virtual Contact Centre
Admin & Configuration
(Voice Channels + CRM)

VILT 8 Hours
OR Virtual Contact Centre
Admin & Configuration
(Voice Channels + CRM)

Self-Paced 3 Hours
Virtual Contact Centre
Multi-channel

Online Self-Paced 1.5 Hours
Virtual Contact Centre
Additional Features

 Online Self-Paced 1.5 Hours
8x8 Administrator Certification Exam 
Kryterion Exam
8x8 Administrator Certified 
8x8 Administrator Certified 
Virtual Office
Advanced Topics & Troubleshooting

VILT 6 Hours
 Virtual Contact Centre 
Advanced Topics & Troubleshooting

VILT 4 Hours
Troubleshooting Methodology
  VILT 4 Hours
8x8 Engineer Certification Exam 
Kryterion Exam
8x8 Engineer Certified 

Level 2

Engineer 
Certification
Track

The Engineer Certification path builds on basic knowledge of 8x8 solutions with Advanced Topics and Troubleshooting Methodology. You’ll learn things such as minimum network requirements, and how to solve common issues that end users may encounter. These skills will give you the ability to support end users with basic, Tier 1 level Support. Passing the 8x8 Engineer Certification examination will validate your achievement.

Level 2

Engineer 
Certification
Track

The Engineer Certification path builds on basic knowledge of 8x8 solutions with Advanced Topics and Troubleshooting Methodology. You’ll learn things such as minimum network requirements, and how to solve common issues that end users may encounter. These skills will give you the ability to support end users with basic, Tier 1 level Support. Passing the 8x8 Engineer Certification examination will validate your achievement.

8x8 Administrator Certified 
Virtual Office
Advanced Topics & Troubleshooting

VILT 6 Hours
 Virtual Contact Centre 
Advanced Topics & Troubleshooting

VILT 4 Hours
Troubleshooting Methodology
  VILT 4 Hours
8x8 Engineer Certification Exam 
Kryterion Exam
8x8 Engineer Certified 

Level 3

Architect 
Certification
Track

The 8x8 Architect Certification path provides knowledge and skills to design, build, and implement an 8x8 voice or contact centre solution. Candidates will learn site requirements and solution design best practices for a successful implementation.

8x8 Engineer Certified 
Implementation Best Practices
VILT
Building 8x8 Solutions
VILT
8x8 Architect Certification Exam 
8x8 Administered Exam
8x8 Architect Certified 

Ready to begin? Register for our certification workshops here!

Check out our certification brochure for more details or to register for our exams.

Not sure how certification works?

What certifications does 8x8 offer? Can certification be transferred? How do I sign up for the exam?
Visit our FAQ to find out >

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