Privacy Laws and Notice Requirements for Electronic Recording of Telephone Conversations
The information herein is public domain general information concerning electronic recording of telephone conversations.
8x8, Inc. is not dispensing any legal advice nor does it profess the accuracy of the information provided. If you have questions concerning legal implications of the following information, specific issues related to taping, how these issues apply in particular states or the legal ramifications of the use of this service, you should contact an attorney for advice.
8x8, Inc. is not legally responsible for any misinterpretation, lack of understanding or lack of knowledge regarding the use of electronic recordings or the use of its services by a purchaser or other party whether legal or illegal. It is your responsibility to acquaint yourself with the proper knowledge for legal use of these services. Please see warranties language below.
There are both federal and state statutes governing the use of electronic, mechanical or other device recordings. The unlawful use of such equipment can give rise not only to a civil suit by the “injured” party, but also criminal prosecution. Accordingly, it is critical that you know the statutes that apply and what the rights and responsibilities are when recording and disclosing communications.
Call recording laws vary from state to state. These laws pertain to obtaining either single party (only you, the caller need to provide consent) or multi-party consent (all parties on the call need to provide consent) before a call can be recorded. If you are calling from or to a multi-party consent state, then the consent of all parties on the phone is required to record the call. If you are calling from and to a single party consent state, then additional consent is not required. The following links are provided as a guide on federal and state call recording laws but by no means is this information the ultimate source on the subject and is included for informational purposes only:
- Federal and State Laws
- State Statutes
- Business Telephone Exception
- Evidentiary Issues
- Recording Telephone Calls with Parties in Different Jurisdictions
- The Role of FCC
US Federal laws only require a single party to consent to recording a telephone conversation. However, individual states have laws that require multiple parties to a call to provide consent. Federal and many state laws do not protect recording of calls for criminal or tortuous purposes.
2. Federal and State Laws
Federal Statute: Electronic Communications Privacy Act of 1986 (“ECPA”), 18 U.S.C.§§ 2510-2522.
There are two exceptions to the prohibition against call monitoring:
- Consent of at least one party to the call
- Ordinary course of business exception
The ordinary course of business exception applies where the call recording concerns the legitimate operation of and during “ordinary course of business”.
The Federal Communications Commission (FCC) (48 C.F.R. Sec. 64.501) requires at least one of the following measures be taken when recording an interstate phone call:
- Both parties consent to the recording; or
- The recording party must give verbal notification before recording; or
- There must be a regular electronic beep tone during recording.
3. State Statutes
While the U.S. federal law only requires one-party consent, many states have drafted different statutes. In some states, all parties must give their consent or at least be notified that the call is about to be recorded (with necessary opt-out option: if you don’t like them to record the call, you can ask them to stop recording). A 1950s Supreme Court case affirmed that the federal law does not supersede state authority/statutes unless the call or the tap crosses state lines – which is why each state has established
|States Requiring Single Party Notification|
|District Of Columbia||Nebraska||Tennessee|
|Idaho||New York||West Virginia|
|States Requiring Two (or Multi-) Party Notification|
Individual State laws can be found at http://www.rcfp.org/taping/taping.html
4. “Business telephone” exception
The “business telephone” exception, which generally allows monitoring of calls and taping over an extension phone which is both provided to a subscriber in the ordinary course of a telephone company’s business and is being used by that subscriber in the ordinary course of its business. This provision generally permits businesses to monitor the conversations of their employees, including personal conversations.
Penalties: The federal statutes provide criminal penalties for unlawful interception of telephone conversations, including up to five years’ imprisonment or a maximum of $10,000 in fines. They also allow for civil remedies, by which private parties are entitled to recover actual and punitive damages, together with fees and costs.
5. Evidentiary Issues
Individuals and businesses that make surreptitious recordings often do so with the expectation that the recordings will be useful as evidence. Such recordings are subject to significant barriers to use as evidence. First, if made in violation of either federal or state law, the recordings will almost certainly be inadmissible. Second, even if lawfully recorded, the tapes will be exempt from the hearsay rule and will not, in most jurisdictions, be usable for impeachment. Anyone contemplating an evidentiary use of surreptitious recordings should consult with an attorney prior to making the recording.
6. Recording Telephone Calls with Parties in Different Jurisdictions
Federal law may apply when the conversation is between parties who are in different states, although it is unsettled whether a court will hold in a given case that federal law “pre-empts” state law, but either state may choose to enforce its own laws. Therefore it is better to err on the side of caution when recording an interstate telephone call.
7. The Role of FCC
The FCC’s role in assisting consumers who believe their telephone conversations were unlawfully recorded is generally limited to ensuring that telephone companies enforce their tariff provisions regarding recording of telephone conversations. The only penalty that can be enforced by the local carrier is revocation of telephone service. (In the Matter of Use of Electronic recordings in Connection with Telephone Service.)
The FCC protects the privacy of telephone conversations by requiring notification before a electronic recording is used to record interstate or foreign telephone conversations. These types of conversations may not be recorded unless the use of a electronic recording is:
Preceded by verbal or written consent of all parties to the telephone conversation; or
Preceded by verbal notification which is recorded at the beginning, and as part of the call, by the recording party; or
Accompanied by an automatic tone warning device, sometimes called a beep tone, which automatically produces a distinct signal that is repeated at regular intervals during the course of the telephone conversation when the electronic recording is in use.
Also, no electronic recording may be used unless it can be physically connected to and disconnected from the telephone line or switched on and off.
The above FCC rule requirements apply to telephone common carriers. Similar requirements are imposed on consumers through the carriers’ tariffs.
Electronic Communications Privacy Act of 1986 (“ECPA”), 18 U.S.C. §§ 2510-2522 http://uscode.house.gov/download/pls/18C119.txt
The Reporters Committee for Freedom of the Press: A Practical Guide to Taping Phone Calls and In-Person
Conversations in the 50 States and D.C. http://www.rcfp.org/taping/
FCC Consumer Information Bureau http://www.fcc.gov/cib/
“Recording Telephone Conversations” http://www.fcc.gov/cgb/consumerfacts/recordcalls.pdf
“Interception And Divulgence Of Radio Communications” http://www.fcc.gov/cgb/consumerfacts/interception.pdf
U.S. Department of Justice http://www.usdoj.gov/
USA Bulletin, September 1997 Vol. 45, No. 5, 6. Electronic Investigative Techniques I, II:
Telephone Tape Recording Law. Ralph Thomas. National Association Of Investigative Specialists http://www.pimall.com/nais/n.tel.tape.law.html
Gartner Magic Quadrant
8x8 Named a Leader in Gartner‘s Unified Communications as a Service Magic Quadrant
2012-2016 5 Years Running