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Feature Enhancements (April 13, 2016)

Upgrading to Switchboard Pro

Effective May 1, 2016, 8x8 is discontinuing our basic Switchboard product. Customers with basic Switchboard are automatically being upgraded to our more advanced Switchboard Pro solution. Email notifications were sent out in March. Customers with basic Switchboard were given access to Switchboard Pro in March so they have time to get familiar with Pro before basic Switchboard is turned off on May 1. What customers can expect from Switchboard Pro With Switchboard Pro, you can take advantage of sophisticated call processing and handling capabilities to more effectively route internal and external callers to the right resources. This easy-to-use browser-based solution is accessible via, and works with your 8x8-provided Polycom IP phone. Key features include:

  • Enhanced user interface
  • At-a-glance view of the Presence of every user in the organization or branch
  • Chat function to improve internal collaboration
  • Warm transfers, transfers to voicemail, and blind transfers to internal or external numbers
  • Public, branch and private call parking

Switchboard software screen shot

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If you have any additional questions, please contact your 8x8 account representative.

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