Plugins

Find software to enhance your applications with 8x8 functionality:

Additional software and firmware downloads can be found on our Downloads page.

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Outlook Integration Software

Business Services excluding Business Basic.

Latest Upgrade 4/18/2013
Upgrade Notes:

  • Check co-worker availability, schedule and join Virtual Meetings from within Outlook
  • Will automatically prompt you to upgrade when a new version is available
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Sage ACT! Integration Software

Virtual Office Integration for Sage ACT!

Latest Upgrade 01/14/15

Upgrade Notes:

  • Addresses delay for customers with large contact lists
  • Behavior of loading contacts and plugin window no longer freezes the application
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Virtual Office Interface for Salesforce

Accelerate your sales with 8x8 Virtual Office for Salesforce. Now available for both Sales and Service Cloud. Just a few clicks to install and you’re on your way to increasing sales productivity & boosting revenue.

  • Automatically pop Salesforce contacts when receiving or placing a call
  • Optimize your outbound campaigns by clicking to dial within Salesforce
  • Automatically log your calls – no more wondering who talked to the customer

The application is supported on the following browsers:

  • Internet Explorer 9, 10, and 11
  • Firefox
  • Chrome
Admin / User Guide
View On-Line Help
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Virtual Office Interface for Netsuite

Virtual Office Integration for Netsuite

  • Integration with NetSuite 2014.2
  • Compatible with all versions of Firefox and Chrome. Works with IE 9, 10 and 11.
  • Browser-based, works on all operating systems.
  • Configuration is now done via SuiteBundle within NetSuite.
Installation Instructions
View User Guide
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Virtual Office Interface for Zendesk

Virtual Office Integration for Zendesk

  • Compatible with all versions of Firefox and Chrome. Works with IE 9, 10 and 11.
  • Browser-based, works on all operating systems.
  • Configuration is now done in Zendesk Apps.
Installation Instructions
View User Guide

Click2Pop Web Dialer

Dial from any web page with Click2Pop

Included FREE with 8x8 Virtual Office – Learn more >

Requirements

  • Operates on Apple Mac OS X 10.6x or higher, Windows XP, Vista and Windows 7 and 8.x.
  • Supported browsers: Windows Google Chrome 20.x and higher, Internet Explorer version 8.0 and higher, and / or Firefox version 3.0 and higher; Apple Mac Safari Version 6.0.5, Chrome Version 27.x and higher, Firefox 22.x and higher
  • Note: Opera is not supported.
  • Installer must have administrator rights to the PC to install the plug-in.
  • Click2Connect dials the number exactly as it appears in the browser so international numbers or long distance numbers must include country codes/area codes.
  • Click2Connect does not work on non-numeric phone numbers (e.g. 1-800-DOG-CARE).
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Integrate Virtual Office with SugarCRM

Included FREE with 8x8 Virtual Office – Learn More >

Server Side Installation Requirements
The module for SugarCRM Server is developed and tested for installation on a local or on premise server. The module is not tested on Hosted SugarCRM, and therefore is not recommended for hosted SugarCRM. If you have installed SugarCRM locally or a collocated server, this module is for you. 8x8 developed and tested on Sugar Community Edition Version 6.4.2 (build 7513).

  • Server module searches the following record types: Contacts, Leads, Accounts, Prospects, Users.
  • Within each record, the module only searches for a telephone number matching phone number fields such as Office, Work, Home, Mobile, Alternate.

Client Side Installation Requirements

  • Operates on MAC OS X 10.6x or higher, Windows XP, Vista and Windows 7 and 8.
  • Supported browsers: Google Chrome 22.x and higher, Internet Explorer version 6.0 and higher, and / or Firefox version 3.0 and higher; Apple Mac Safari Version 6.0.5, Chrome Version 27.x and higher, Firefox 22.x and higher
  • Installer must have Administrator rights to the MAC or Windows PC to install the plug-in.
Server Side Software
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Client Side Software
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Integrate Virtual Office with eAgent by eBridge

Included FREE with 8x8 Virtual Office – Learn more >

Server Side Installation Requirements

  • You simply copy two lines of text from the app.ebridge.com website and paste it into 8x8 Click2Pop app.

Client Side Installation Requirements

  • Operates on Windows XP, Vista and Windows 7 and 8.
  • Supported browsers: Google Chrome 22.x and higher, Internet Explorer version 6.0 and higher, and / or Firefox version 3.0 and higher
  • Note: Safari, and Opera are not supported.
  • Installer must have Administrator rights to the PC to install the plug-in.
eAgent Client Software
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