Plugins

Find software to enhance your applications with 8x8 functionality:

Additional software and firmware downloads can be found on our Downloads page.

Outlook and Skype for Business (Lync) Integration with 8x8 Virtual Office

Allows you to access 8x8 Virtual Office features from Outlook and Skype for Business (Lync).

Latest Upgrade 6/24/2015
Upgrade Notes:

  • If you have the previous 8x8 Outlook Integration installed, please use Windows Control panel to uninstall this program before installing the new 8x8 Microsoft Integration.
User Guide
View User Guide

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Sage ACT! Integration Software

Virtual Office Integration for Sage ACT!

Latest Upgrade 01/14/15

Upgrade Notes:

  • Addresses delay for customers with large contact lists
  • Behavior of loading contacts and plugin window no longer freezes the application

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Virtual Office Interface for Salesforce

Accelerate your sales with 8x8 Virtual Office for Salesforce. Now available for both Sales and Service Cloud. Just a few clicks to install and you’re on your way to increasing sales productivity & boosting revenue.

  • Automatically pop Salesforce contacts when receiving or placing a call
  • Optimize your outbound campaigns by clicking to dial within Salesforce
  • Automatically log your calls – no more wondering who talked to the customer

The application is supported on the following browsers:

  • Internet Explorer 9, 10, and 11
  • Firefox
  • Chrome

Compatible with the following Salesforce editions:

  • Professional
  • Enterprise
  • Unlimited
  • Performance
Admin / User Guide
View On-Line Help
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Virtual Office Interface for Netsuite

Virtual Office Integration for Netsuite

  • Integration with NetSuite 2014.2
  • Compatible with all versions of Firefox and Chrome. Works with IE 9, 10 and 11.
  • Browser-based, works on all operating systems.
  • Configuration is now done via SuiteBundle within NetSuite.
Installation Instructions
View User Guide

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Virtual Office Interface for Zendesk

Virtual Office Integration for Zendesk

  • Compatible with all versions of Firefox and Chrome. Works with IE 9, 10 and 11.
  • Browser-based, works on all operating systems.
  • Configuration is now done in Zendesk Apps.
Installation Instructions
View User Guide

Click2Pop Web Dialer

Dial from any web page with Click2Pop

Included FREE with 8x8 Virtual Office – Learn more >

Requirements

  • Operates on Apple Mac OS X 10.6x or higher, Windows XP, Vista and Windows 7 and 8.x.
  • Supported browsers: Windows Google Chrome 20.x and higher, Internet Explorer version 8.0 and higher, and / or Firefox version 3.0 and higher; Apple Mac Safari Version 6.0.5, Chrome Version 27.x and higher, Firefox 22.x and higher
  • Note: Opera is not supported.
  • Installer must have administrator rights to the PC to install the plug-in.
  • Click2Connect dials the number exactly as it appears in the browser so international numbers or long distance numbers must include country codes/area codes.
  • Click2Connect does not work on non-numeric phone numbers (e.g. 1-800-DOG-CARE).

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Integrate Virtual Office with SugarCRM

Included FREE with 8x8 Virtual Office – Learn More >

Server Side Installation Requirements
The module for SugarCRM Server is developed and tested for installation on a local or on premise server. The module is not tested on Hosted SugarCRM, and therefore is not recommended for hosted SugarCRM. If you have installed SugarCRM locally or a collocated server, this module is for you. 8x8 developed and tested on Sugar Community Edition Version 6.4.2 (build 7513).

  • Server module searches the following record types: Contacts, Leads, Accounts, Prospects, Users.
  • Within each record, the module only searches for a telephone number matching phone number fields such as Office, Work, Home, Mobile, Alternate.

Client Side Installation Requirements

  • Operates on MAC OS X 10.6x or higher, Windows XP, Vista and Windows 7 and 8.
  • Supported browsers: Google Chrome 22.x and higher, Internet Explorer version 6.0 and higher, and / or Firefox version 3.0 and higher; Apple Mac Safari Version 6.0.5, Chrome Version 27.x and higher, Firefox 22.x and higher
  • Installer must have Administrator rights to the MAC or Windows PC to install the plug-in.
Server Side Software
Download Software
Client Side Software
Download Software

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Integrate Virtual Office with eAgent by eBridge

Included FREE with 8x8 Virtual Office – Learn more >

Server Side Installation Requirements

  • You simply copy two lines of text from the app.ebridge.com website and paste it into 8x8 Click2Pop app.

Client Side Installation Requirements

  • Operates on Windows XP, Vista and Windows 7 and 8.
  • Supported browsers: Google Chrome 22.x and higher, Internet Explorer version 6.0 and higher, and / or Firefox version 3.0 and higher
  • Note: Safari, and Opera are not supported.
  • Installer must have Administrator rights to the PC to install the plug-in.
eAgent Client Software
Download Software

Desk.com logo

Virtual Office Integration for Desk.com

Desk.com is an all-in-one customer support app that empowers fast-growing companies to instantly deliver superior customer support. The 8x8 integration with Desk.com dramatically increases employee productivity by automatically opening customer records within desk.com based on an inbound phone call.

Support agents can answer a call from within the Desk.com app, access the current customer record automatically, and click to dial customers. Just a few clicks to install and you’re on your way to increasing sales productivity & boosting revenue.

  • Automatically pop Desk.com contacts when receiving a call
  • Click to dial customer numbers

The application is supported on the following browsers:

  • Internet Explorer 9, 10, and 11
  • Firefox
  • Chrome
  • Safari
Online Admin/User Guide
View User Guide