Call Flow Setup & Options

From voicemail to Ring Groups to our powerful Auto Attendant, your 8x8 system offers a rich set of options to get your callers where you need them to go.

  1. How do I set up my call flow?
  2. How do I set up my holiday hours?
  3. How do I set up or change my Auto Attendant forwarding rules?
  4. How do I set up or change my extension’s forwarding rules?
  5. How do I set up Ring Group forwarding?
  6. How do I set up my Auto Attendant greeting?
  7. How do I set up business, lunch and after-hours rules?
  8. How do I forward calls?
  9. How do I set up my voicemail?
  10. How do I listen to my voicemail?
  11. How do I set up a Ring Group?
  12. How do I set up extensions?
  13. How do I change extension numbers?
  14. How do I set up a User Profile?
  15. How do I set up Virtual Office Online for extension users?
  16. How do I create a contact list?
  17. How can I receive calls?
  18. How do I set my company number as caller ID for all extensions?
  19. How do I manage my call recordings?
  20. How do I disable SIP-ALG to improve call handling?

Setting up Your Auto Attendant

Auto attendants can serve as a back up to a live receptionist, or can facilitate the transfer of calls without the need for a human operator. Below you will find resources to help you in setting up and updating your 8x8 Auto Attendant.

Setup Hints & Tips

Configuration Tips

  • Small Office – Set up your Auto Attendant to back up to your live receptionist
  • Store Front – Use Ring Groups to make all phones ring at once; how to set up group voicemails
  • Start Up – Use an Auto Attendant and Ring Groups to make your company look bigger
  • Multiple Language – Use an Auto Attendant to set up sub-menus for multiple languages or businesses

Auto Attendant Resources

Recorded Webinars

Video Guides